Heath Dundas Email & Phone Number

Toronto, On, Ca

Toronto, Ontario, Canada

Toronto, Ontario, Canada

Clients: eBay, Ancestry®

Greater Toronto Area, Canada

• Manages multiple stakeholders with conflicting priorities - beer and liquor reps, entertainers, managers, 30+ front and back of house staff, and a capacity of 800 guests;• Motivates FOH sales team to drive sales and achieve KPIs, rapidly adapting to market conditions by devising, training, and executing strategic sales initiatives. Maintained an upward trend in sales & regularly surpassed KPIs;• Knowledge of budgets, inventories and cost controls for FOH and BOH;

Greater Toronto Area, Canada

Brisbane

• Primary client contact for day-to-day management on key accounts, as well as conducting weekly work in progress meetings with internal and external teams;• Developed briefs, and wrote and edited content for presentations and marketing collateral; brochures, social media posts, website copy;• Prepared and presented client presentation decks, pricing, and pitches;• Generated and executed marketing campaigns across social media and digital platforms (Facebook, Instagram, LinkedIn, Google);• Video production experience - pre-production, post-production, scriptwriting, on-set at shoots, sound mixing and editing sessions, and final output;

Brisbane, Australia

• Analyzed competitor activity to help identify gaps in the market;• Worked with in-house designers to produce materials of visual impact and within brand guidelines;• Developed briefs, and wrote and edited content for brochures and other marketing collateral, presentations, social media posts, website copy;• Fostered business relationships with media, printers, and publishers and managed the production and delivery of marketing materials such as leaflets, flyers, posters, and newsletters, as well as bespoke pieces;• Quality control in ensuring all material is delivered to meet relevant channel specifications;• Prepared tender application documents and presentations for new business pitches;• Involved key stakeholders at each stage of the campaign, and reporting results once completed;• Dispatch across many advertising formats; including video, printed and press materials, digital and social media content, and out of home;• Analyzed competitor activity to help identify gaps in the market.

Brisbane, Australia

In a team of four, I was involved in >40.1% of all online enquiries, and solely responsible for >29.2% of positively solved customer service cases;• Technical phone and LiveChat support and sales inquiries, as well as the sales floor;• Responsible for servicing and warranty claims across multiple disciplines (Spearfishing, Scuba Diving, Freediving, Surfing);• Worked across multiple departments as required, freely access all areas of the store including online, sales floor, stock areas, register areas, and receiving area.

Brisbane, Australia

Led a team of 30+ staff, plus contract security personnel, running event nights hosting 1000+ patrons;• Recruited, interviewed and trained new bar staff and barbacks, and trained new duty managers in open/close procedures;• Cash handling, balancing cash registers, stock management and investigating discrepancies;• Hosted a weekly trivia night, and personally researched/wrote the questions and marketed the event.

Brisbane, Australia