Heath Fullarton Email & Phone Number

Sydney, NSW, AU

Sydney, New South Wales, Australia

As the Retail Operations & Merchandise Manager at the Australian Museum since 2018, I lead the transformation and execution of the museum’s retail strategy, enhancing visitor experience and maximising in-store and online revenue.I spearheaded the overhaul of our retail strategy, aligning product offerings with permanent exhibitions. Leveraging my expertise.

Surry Hills, New South Wales, Australia

• As a Project Manager at Lagardère Travel Retail from 2011 to 2018, I led cross-functional teams in the planning and execution of retail and hospitality projects across airports in Australia and New Zealand. My focus.
• Project Coordination: Managed the end-to-end process of retail and hospitality projects, from initial concept… Show more As a Project Manager at Lagardère Travel Retail from 2011 to 2018, I led cross-functional teams.
• Project Coordination: Managed the end-to-end process of retail and hospitality projects, from initial concept to completion, ensuring projects were on time and within budget.
• New Store Openings: Oversaw the opening of various new retail locations, including news agencies, cafes, bars, specialised tech shops, and fashion and souvenir stores. Coordinated logistics, staffing, and merchandising.
• Budget Management: Developed and managed project budgets, ensuring financial targets were met and resources were allocated efficiently.
• Stakeholder Engagement: Collaborated with internal and external stakeholders, including airport authorities and retail partners, to align project objectives with business goals and customer needs.

Sydney, Australia

• As the Retail & Merchandise Manager at the Sydney Opera House from 2005 to 2011, I was responsible for driving sales and profitability across two retail shops. My role involved creating and executing merchandise plans.
• Merchandise Planning: Created and executed merchandise plans that aligned with brand strategy and consumer trends, driving sales… Show more As the Retail & Merchandise Manager at the Sydney Opera House from 2005 to.
• Merchandise Planning: Created and executed merchandise plans that aligned with brand strategy and consumer trends, driving sales and profitability. Worked with suppliers to create exclusive branded merchandise for the.
• Visual Merchandising: Developed and implemented visual merchandising strategies to enhance product presentation and attract customers. Designed store layouts to optimise customer flow and increase sales.
• Sales Performance Monitoring: Monitored sales performance, identified underperforming areas, and implemented corrective actions to achieve sales targets. Analysed sales data and customer feedback to adjust product.
• Customer Experience Enhancement: Focused on improving the customer shopping experience through staff training and layout optimisation. This resulted in increased customer satisfaction scores and repeat visits.

Sydney

• As Client Services / Project Manager at Chas Clarkson from 2000 to 2004, I oversaw the design, development, and implementation of large-scale visual merchandising and retail events. Chas Clarkson specialises in the.
• Concept Creation: Developed design and layout concepts for seasonal events such as… Show more As Client Services / Project Manager at Chas Clarkson from 2000 to 2004, I oversaw the design, development, and.
• Concept Creation: Developed design and layout concepts for seasonal events such as Christmas, Easter, and Mother’s Day. Ensured concepts captured and targeted upcoming events effectively.
• Client Liaison: Presented design concepts to potential and existing clients, ensuring alignment with their expectations and requirements.
• Visual Merchandising: Created visual merchandising concepts to meet design briefs. This included designing themes, selecting props, and coordinating with the production team and contractors to implement concepts within.
• Project Management: Managed the implementation of retail concepts, handling large-scale projects and tight budgetary constraints. Oversaw contracts and sub-contracts, ensuring timely installation and dismantling of.