Heath Fullarton Email & Phone Number

Sydney, Nsw, Au

Sydney, New South Wales, Australia

As the Retail Operations & Merchandise Manager at the Australian Museum since 2018, I lead the transformation and execution of the museum’s retail strategy, enhancing visitor experience and maximising in-store and online revenue.I spearheaded the overhaul of our retail strategy, aligning product offerings with permanent exhibitions. Leveraging my expertise in visual merchandising, I designed store layouts that optimise customer buying patterns and create aesthetically pleasing… Show more As the Retail Operations & Merchandise Manager at the Australian Museum since 2018, I lead the transformation and execution of the museum’s retail strategy, enhancing visitor experience and maximising in-store and online revenue.I spearheaded the overhaul of our retail strategy, aligning product offerings with permanent exhibitions. Leveraging my expertise in visual merchandising, I designed store layouts that optimise customer buying patterns and create aesthetically pleasing environments. This approach significantly boosted sales and visitor satisfaction, with our shop consistently achieving a net promoter score of over 80.Collaborating with suppliers, designers, and museum staff, I introduced unique, culturally enriching merchandise. Notable collections include the Australian dinosaurs range and the “Live Curiously” series, inspired by the museum’s collections. I also create bespoke merchandise for various exhibitions, ensuring thematic alignment and optimal price points.I implemented new POS and inventory management systems to streamline inventory control processes, ensuring optimal stock levels and minimising excess inventory. This efficiency has been key in doubling our annual revenue to over $2 million in FY24.I ensure alignment with our retail strategy and operational efficiency by leading a high-performing team, including store supervisors, an online store administrator, a retail stock administrator, and a purchasing officer. I also establish and maintain strong relationships with suppliers and vendors, negotiating favourable terms and sourcing high-quality products. My buying strategy focuses on sustainability, Australian-made products, and supporting local businesses, including First Nations enterprises.Through these initiatives, I have played a pivotal role in enhancing the retail experience at the Australian Museum, contributing to its mission of delivering culturally enriching experiences to visitors. Show less

Surry Hills, New South Wales, Australia

As a Project Manager at Lagardère Travel Retail from 2011 to 2018, I led cross-functional teams in the planning and execution of retail and hospitality projects across airports in Australia and New Zealand. My focus was ensuring successful project delivery within timelines and budgets while enhancing customer experience and driving sales.Key responsibilities included: • Project Coordination: Managed the end-to-end process of retail and hospitality projects, from initial concept… Show more As a Project Manager at Lagardère Travel Retail from 2011 to 2018, I led cross-functional teams in the planning and execution of retail and hospitality projects across airports in Australia and New Zealand. My focus was ensuring successful project delivery within timelines and budgets while enhancing customer experience and driving sales.Key responsibilities included: • Project Coordination: Managed the end-to-end process of retail and hospitality projects, from initial concept to completion, ensuring projects were on time and within budget. • New Store Openings: Oversaw the opening of various new retail locations, including news agencies, cafes, bars, specialised tech shops, and fashion and souvenir stores. Coordinated logistics, staffing, and merchandising for successful launches. • Budget Management: Developed and managed project budgets, ensuring financial targets were met and resources were allocated efficiently. • Stakeholder Engagement: Collaborated with internal and external stakeholders, including airport authorities and retail partners, to align project objectives with business goals and customer needs. • Process Improvement: Implemented process improvements to streamline operations and enhance project delivery, reducing project completion time by 10%. • Risk Management: Identified potential risks and developed mitigation strategies to ensure project success.During my tenure at Lagardère Travel Retail, I completed numerous projects, improved operational efficiency, and enhanced customer satisfaction. Through strategic planning, effective coordination, and a focus on quality, I significantly contributed to the growth and success of the retail operations in airports across the region. Show less

Sydney, Australia

As the Retail & Merchandise Manager at the Sydney Opera House from 2005 to 2011, I was responsible for driving sales and profitability across two retail shops. My role involved creating and executing merchandise plans, enhancing customer experience, and managing supplier relationships to deliver high-quality products.Key responsibilities included: • Merchandise Planning: Created and executed merchandise plans that aligned with brand strategy and consumer trends, driving sales… Show more As the Retail & Merchandise Manager at the Sydney Opera House from 2005 to 2011, I was responsible for driving sales and profitability across two retail shops. My role involved creating and executing merchandise plans, enhancing customer experience, and managing supplier relationships to deliver high-quality products.Key responsibilities included: • Merchandise Planning: Created and executed merchandise plans that aligned with brand strategy and consumer trends, driving sales and profitability. Worked with suppliers to create exclusive branded merchandise for the Sydney Opera House. • Visual Merchandising: Developed and implemented visual merchandising strategies to enhance product presentation and attract customers. Designed store layouts to optimise customer flow and increase sales. • Sales Performance Monitoring: Monitored sales performance, identified underperforming areas, and implemented corrective actions to achieve sales targets. Analysed sales data and customer feedback to adjust product offerings. • Customer Experience Enhancement: Focused on improving the customer shopping experience through staff training and layout optimisation. This resulted in increased customer satisfaction scores and repeat visits. • Promotional Campaigns: Planned and executed promotional campaigns and events to boost store traffic and sales during key periods. Collaborated with marketing teams to ensure cohesive branding and messaging. • Supplier Management: Managed relationships with suppliers to ensure timely delivery of quality products and negotiated cost savings. Ensured all products met the high standards of the Sydney Opera House brand.During my tenure, I significantly improved the retail operations by implementing strategic merchandising plans, optimising store layouts, and enhancing the overall customer experience. My efforts led to increased sales, improved customer satisfaction, and a strong brand presence for the Sydney Opera House shops. Show less

Sydney

As Client Services / Project Manager at Chas Clarkson from 2000 to 2004, I oversaw the design, development, and implementation of large-scale visual merchandising and retail events. Chas Clarkson specialises in the wholesale and retail of visual merchandising props, retail essentials, and corporate packaging, with a strong focus on seasonal marketing events.Key responsibilities included: • Concept Creation: Developed design and layout concepts for seasonal events such as… Show more As Client Services / Project Manager at Chas Clarkson from 2000 to 2004, I oversaw the design, development, and implementation of large-scale visual merchandising and retail events. Chas Clarkson specialises in the wholesale and retail of visual merchandising props, retail essentials, and corporate packaging, with a strong focus on seasonal marketing events.Key responsibilities included: • Concept Creation: Developed design and layout concepts for seasonal events such as Christmas, Easter, and Mother’s Day. Ensured concepts captured and targeted upcoming events effectively. • Client Liaison: Presented design concepts to potential and existing clients, ensuring alignment with their expectations and requirements. • Visual Merchandising: Created visual merchandising concepts to meet design briefs. This included designing themes, selecting props, and coordinating with the production team and contractors to implement concepts within budget and timeframes. • Project Management: Managed the implementation of retail concepts, handling large-scale projects and tight budgetary constraints. Oversaw contracts and sub-contracts, ensuring timely installation and dismantling of displays. • Creative Control: Maintained overall creative control for Chas Clarkson’s business items, including props, purchases, and new concept designs. • Event Design and Development: Designed and developed large-scale retail events linked to traditional retail selling cycles, enhancing customer engagement and sales.During my tenure, I played a crucial role in establishing Chas Clarkson’s reputation for delivering high-quality visual merchandising solutions. My efforts contributed to successfully executing major marketing events, driving customer engagement and boosting client sales. Show less