Heath Marshall Email & Phone Number

Cardiff, Gb

Cardiff, Gb

Cardiff, Wales, United Kingdom

Designate Store Manager, South Wales and South West (Aug 2021 - Present)Store Manager, Cardiff Central (Sep 2017 – Aug 2021) Store Manager, Newport Road, Cardiff (May 2013 – Sep 2017) Brought into the company to manage underperforming flagship store.Turned round underperforming team to the top 10 sales people in the region.Turned round profitability within first year, while maintaining costs.Introduced an easy to use sales performance tracker for the stores which helped in identifying key focus areas.Introduced additional services for customers after listening to their needs.Store consistently beat year on year profitability, within first 3 years this increased by 100%.In charge of recruiting high caliber sales consultants for South Wales and South West.Company invested a further £500,000 expansion due to reaching maximum occupancy.Directly responsible for the training and development of store team.Consistently finish in the top 3 stores within our region against key performance indicators.Have brought in idea’s to increase profitability within store and this has also been taken on board for region.Transferred to another store to turn around profitability and increase revenue.Coach and develop team through regular reviews and call recording coaching.Monitor local competitors and look at their strengths and weaknesses.Trained as recruiter within the company and this is used to recruit staff within South Wales and South West based on our values and behaviours and role play.Drive and improve operational efficiency through ensuring store standards are met. Ensure the store consistently delivers an exception customer experience to every customer.Maintain an up to date knowledge of of storage and companies focuses to accurately and fully see the needs of the customer and the company.Travel to other stores to support new / existing managers, in a designate capacity.Flexible in work hours to meet the needs of the business.

Cardiff, United Kingdom

Designate Store Manager, South Wales and South West (Aug 2021 - Present)Store Manager, Cardiff Central (Sep 2017 – Aug 2021) Store Manager, Newport Road, Cardiff (May 2013 – Sep 2017) Brought into the company to manage underperforming flagship store.Turned round underperforming team to the top 10 sales people in the region.Turned round profitability within first year, while maintaining costs.Introduced an easy to use sales performance tracker for the stores which helped in identifying key focus areas.Introduced additional services for customers after listening to their needs.Store consistently beat year on year profitability, within first 3 years this increased by 100%.In charge of recruiting high caliber sales consultants for South Wales and South West.Company invested a further £500,000 expansion due to reaching maximum occupancy.Directly responsible for the training and development of store team.Consistently finish in the top 3 stores within our region against key performance indicators.Have brought in idea’s to increase profitability within store and this has also been taken on board for region.Transferred to another store to turn around profitability and increase revenue.Coach and develop team through regular reviews and call recording coaching.Monitor local competitors and look at their strengths and weaknesses.Trained as recruiter within the company and this is used to recruit staff within South Wales and South West based on our values and behaviours and role play.Drive and improve operational efficiency through ensuring store standards are met. Ensure the store consistently delivers an exception customer experience to every customer.Maintain an up to date knowledge of of storage and companies focuses to accurately and fully see the needs of the customer and the company.Travel to other stores to support new / existing managers, in a designate capacity.Flexible in work hours to meet the needs of the business.

Retail Skills To ensure the store team delivers against all individual sales key performance indicators. Coach, support and develop the store team to achieve their individual key performance indicators in line with Company values and behaviors. To Ensure the store Consistently delivers an exceptional customer experience to every customer To maintain an up to date knowledge of all products and propositions to accurately and fully meet the needs of the customers. To drive and improve operational efficiency for my store through ensuring store standards are met.Responsible for: Allocation of work Setting direction Performance management Recruitment Absence Management Loss Prevention Merchandising & Stocking Health and Safety Regulations

Group ManagerAccomplishments: Became Store Manager within 12 months of working for the Company. Became Group Manager within 18 months of working for the Company, responsible for the South Wales Region During time with the Company won several Top Sales Store prizes.

Made Lithographic plates where I had to quality check my work to look for any errors, then process the plates which would then be sent down to the printing press for millions of copies to be produced.

Caerphilly

Print Graphic Designer where I designed business forms, company logo's and then made the plates ready for print.

Caerphilly

Started as an apprentice, qualified as a Graphic Designer, Lithographic Plate maker, Camera operator and film developer.

Bachelor'S Degree, Business Administration And Management, General, Hons

Activities and Societies: Completed Module B100 "An Introduction to Business and Management " Level 1, Credits 60, ECTS 30:00 Now studying.

Education record