Heath Roberts Email and Phone Number

• Business development and cultivating strong customer relationships for one of the largest filtration companies in the industrial market with a stellar reputation for partnering with customers and delivering outstanding products, application knowledge and service• Develop/implement a customer account plan to achieve orders and revenue projections.• Expand customer base (networking, lead follow-up and conversion).• Drive sales of new products and applications.• Develop and cultivate productive long-term relationships with customer senior management and decision-makers.• Identify new opportunities to build profitable market share and sustainable competitive advantage, creating new value for new and existing customers • Partner with customers, building sustainable relationships and using customer insights and decision criteria to drive solutions to address current and future needs.• Create and maintain customer profile and SWOT including sales potential, operating structure, sites, contacts, and other relevant information.• Develop in-depth knowledge of customer preferences, needs and anticipated needs/trends (to develop and implement commercial strategy).• Keep abreast of competitive activity at existing customers and actively direct field sales personnel to customer accounts as needed.• Work with sales management and services team to ensure ongoing sales of aftermarket and service-based products• Establish and track account performance metrics.• Provide business analysis including data trends, customer retention, funnel success and addressable/attainable market.• Maintain appropriate databases and Sales Funnel Management in CRM, RFQ alert, SOA’s, Site/Plant list, Project/Quote Tracking.• Stay abreast of industry trends - enabling positioning of products for maximum advantage.• Apply knowledge of business climate, market dynamics and trends as well as market potential to develop/implement account plans that get results.

• Prioritizing projects and work tasks in order to use time efficiently while adapting the work schedule to changes in environmental conditions in order to efficiently manage unexpected issues or unexpected outcomes in order to manage costs and to reduce expenses in order to complete jobs under budget and ahead of schedule• Maintain production of assigned area by coordinating with field personal, service providers, and management to provide failure analysis, create procedures and best practices, minimize downtime, and decide on the best production method while managing a multimillion-dollar budget. • Monitor daily production on multiple wells across multiple areas while compiling daily status and production reports while also provide regulatory applicability determinations, identification compliance requirements, and tasks, and also consulting with top management to implement the best production practices.• Identify and solve problems in a timely manner by gathering and analyzing information and solving issues utilizing multiple possible solutions, and also evaluating all evaluation and implementation of existing and emerging regulatory issues to ensure company compliance on all environmental and regulatory issues • Coordinate inspections in the field for governing agencies as well as top level management while acting as the primary representative for the company to review and identify opportunities to implement all new opportunities throughout the asset base of the company• Initiate and author permit and work order applications for construction and operating assets and review permit’s for consistency with operating or construction parameters in addition to managing multiple environmental programs within operating assets or construction projects

• Project lead for assigning equipment, personnel, and materials to various worksites throughout the operational area of the district in addition to maintaining a knowledge of all state and federal environmental regulations and standards that are applicable to operations within the organization• Prepared daily status reports, expense reports, and project costs while providing technical analysis and completion support for clients while also evaluating and interpreting operating and inspection reports to ensure all guidelines are met and making changes necessary to continually improve all processes • Prepare permit applications based on research and analysis of the of all local and federal regulations• Performed quality control on daily production enhancement activities and manage fluid systems used in jobs designed for production and completion operations contracted by E&P companies • Mentoring and training for all levels of employees while also assisting with compliance requirements and organizational procedures and tools• Accurately track all inventory of products and equipment on well sites and communicate with vendors and suppliers to schedule deliveries to well sites while monitoring well treatments using IFS• Communicate with customers before, during, and after the job to ensure that all of the project goals are met, and make adjustments to the operations as necessary.

• Directed operations end-to-end and established company-wide innovative training programs for field engineers, fluid technicians and laboratory chemists on optimal processes, methods, and technological applications. • Built industry-leading technical and operational materials, including SOPs, ‘How-To’ troubleshooting brochures, and instructional videos that streamlined technical and sales training processes. • Offered technical support, training, and mentoring via classroom instruction for district / field-level engineers, fluid engineers, and service supervisors on reservoir stimulation. • Responsible for scheduling 30 engineers on five 24-hour energy work crews, while actively providing technical support in the field as well as recruiting, mentor, and training all new engineers, chemists, and field lab technicians • Co-author Weatherford global competency standards for all levels of engineering and also assessing and mentoring all levels of field engineers, fluid technicians, and laboratory chemists throughout the USA• Co-creator of Weatherford Performance Tracking System to track all job issues and results and help formulate plans for improvements to optimize operations and improve efficiency as well as maintain the highest level of service quality possible• Provide stimulation treatment design, well support, and post job analysis to customers while also acting as the focal point for technical support for fluids and equipment questions internally and externally• Collaborated with key stakeholders and clients on well proposals, post-treatment reports, and quarterly performance meetings concerning fracturing activities. • Launched a customer call framework and training program, which was implemented company wide, increased customer satisfaction, and boosted speed of resolution that resulted in repairing critical relationships with key stakeholders