- Integrated REST APIs into client systems as an analyst and quality assurancetester for an agile engineering team.- Onboarded, tested, and integrated more than 75 new REST APIs into internaltroubleshooting systems.- Created automated and manual regression tests for a suite of dozens of RESTAPIs using Parasoft, Groovy, and Python.- Performed ongoing analysis to identify opportunities to improve applicationperformance through automation.- Used Jira to track technical and business requirements for new feature requests.- Performed configuration updates, code changes, and root cause analysis fordefects.- Used splunk to monitor platform and API usage trends and investigate servicefailures.- Created training documentation and provided on-the-job training, onboarding andmentoring to new team members.

- Gathered requirements from clients for development of new websites.- Converted project requirements from clients into technical specifications for development.- Created budget and timeline estimates for web development projects.- Oversaw development work to ensure projects were completed within quoted budgets and timelines.- Provided final product demos to client teams.- Performed PHP debugging and implemented code fixes for production defects.

- Was part of an agile development team responsible for building and maintainingthe Spring Boot backend for a proprietary troubleshooting platform.- Developed and deployed Java service wrappers used to facilitate communicationbetween troubleshooting systems and internal REST APIs.- Created analytics dashboards using Tableau and SQL to provide current andhistorical data insights into platform usage and performance.- Designed and implemented new problem solutions into an automatedtroubleshooting system.- Acted as on-call support for production issues arising from software bugs andservice failures.

- Led a small team developing full stack applications using PHP, JavaScript,HTML/CSS, REST APIs, and SQL, to aid in outage resolution, informationsharing, and performance tracking.- Achieved an 80% reduction in time spent identifying outage causes and impactsthrough the engineering of a suite of semi-automated repair tools.- Implemented and deployed an outage dashboard to provide improved trackingand visibility into service outages to thousands of repair agents nationally.- Developed a suite of analytics tools that provided a 50% reduction in time spentgathering data used for employee performance tracking.- Managed conference calls spanning multiple teams and regions during serviceoutages.- Conducted classroom and on-the-job training to 30+ new repair technicians.- Performed problem and symptom trending to identify potential service outages.- Provided customer facing technical support for phone and home securityservices.