- Grew in expertise and responsibility through the roles of Personal Banker, Customer Service Manager, and Assistant Center Manager.- Evolved as a sales leader, personal finance specialist, and developer of talent across seven Financial Centers.- Operating Fifth Third’s St. Bernard Financial Center at 107% of annual revenue target Q1 2019.- Executing daily on customer service excellence by maintaining A scores in all Financial Centers operated.- Overhauled Queensgate Financial Center from bottom rung PL performer 2017 to top 10 performer 2018, achieving 105% of our annual revenue target.- Partnered with local business community achieving 118% of business production goals 2018- Became trusted advisor to community through everyday in-store education and community outreach at local non-profits- Implemented the roll-out of annual revisions to compensation structure, book of business sales structure, and migration from paper-based to digital teller processing systems.- Lead developer of Personal Banker onboarding program for newly placed employees.

- Interviewed, hired, developed, and motivated a team of 40+ front of house employees.- Implemented and educated staff on company initiatives including new menu development, service strategy, and sales incentives.- Drove everyday operations of a $3.1 million per year operation through financial bookkeeping, daily maintenance, inventory analysis and upkeep, and labor management.

- Educated guests on new menu items, industry trends, and upcoming company happenings.- Trained new-hires in company policy, customer service, and time management techniques.- Responsible for product sales, public relations, and maintenance of the restaurant.

- Sales Consultant tasked with driving new memberships and brand recognition in Washington, DC’s Columbia Heights neighborhood.- Over 660 membership sold.- Top 3 in Membership Consultant sales for Washington, DC for nine consecutive months.- Five-time top 10 in Membership Consultant sales for DC, New York, Boston, and Philadelphia regions.