With over 25 years at Boeing, I bring a wealth of technical expertise and customer-centric leadership to the table. Throughout my career I have been dedicated to ensuring the accuracy and availability of critical information, directly influencing the safety and efficiency of commercial airplane operations. I have led teams to deliver exceptional customer support, driving the success of technical documentation and maintenance engineering products.I am skilled in resource forecasting and financial management, aligning project schedules and financial plans with organizational goals. As a technical strategy partner, I represent Airplane Data Management in technical discussions, ensuring alignment with broader strategies. My role also involves developing and managing the Fleet Support Plan, providing 24/7 operational support to the Boeing Operations Center. My leadership is characterized by a commitment to excellence, a passion for customer satisfaction, and a dedication to operational efficiency.