Sogeti Internal•Provided delivery guidance, career mentorship, and community leadership to 35+ talented UX consultants and regional leaders•Facilitated human centered workshops across client organizations with input from entry-level to executive leadership•Initiated efforts to build Sogeti's intellectual capital around design operations, executive alignment, experience mapping, and design thinking workshops (including design sprints)•Delivered UX design and research work products as an individual contributor and design leader to promote collaboration between clients, business owners, stakeholders, developers, and end usersClient Work•Managed a "UX Design as a Service" that was responsible for the holistic experience of multiple enterprise applications, including oversight of 1 - 3 UX designers•Evangelized and facilitated the creation of an enterprise design system with the goal of creating more consistent end-user experience that allowed design to scale more effectively• Lead UX architect for the Control Point platform during its transformation from a series of smaller, disparate systems into a unified Operator experience for all in-restaurant technology•Lead UX architect for an enterprise-wide customer insight and marketing automation application used by over 2,000 restaurant operators to better understand their customers behavior and engage them more personally and effectively•Led initiative to create a single, consolidated view of all end-user feedback, with the goal of having more confidence that the product was delivering the highest value in the most efficient manner•Performed user experience discovery work including sketches, mockups, interactive prototypes, and requirements definition aspart of an Agile 2-week sprint cycle

Provided usability information architecture consulting for business and non-profit clients, including the Georgia International Convention Center. * Provide expert usability reviews, content inventory/analysis and competitive analysis of the clients existing web and/or mobile presence.* Utilize user research, usability testing, and heuristics to develop sketches, layouts, site-maps, wireframes and interactive prototypes.

Booz Allen contract supporting enterprise applications at the Centers for Disease Control and Prevention (CDC). *Conduct full range of user research methods as appropriate, including contextual inquiry sessions, task analysis, usability testing, persona development, experience mapping, user story elicitation, requirements analysis, elicitation of key performance indicators and minimum viable product definition assistance. *Produce full spectrum of iterative mockups from paper prototypes, low-fidelity wireframes, interactive mockups and high-fidelity functional prototypes. *Initiated and created a formalized pattern and code library that helped establish a consistent look and feel, and insure consistent interactions, across approximately 40 enterprise applications. Resulted in improved code quality/maintainability/reusability and a better experience for enterprise software users. *Senior/Lead user experience analyst for several releases of the CDC's financial system of record. Responsible for facilitating a complete overhaul/redesign of a critical feature used daily to reconcile funds; the redesign resulted in an interface and process that more closely matched user need and expectations resulting in increased productivity, efficiency and accuracy. *Sole user experience analyst on a total rewrite of a human resources application. Performed card sorts, requirement facilitation and analysis, task analysis, and stakeholder interviews. Delivered low and high fidelity mockups, an interactive prototype, and HTML/CSS templates used by the development team. *Sole user experience analyst on a special MISO project supporting the Food and Drug Administration (FDA). Provided heuristic usability guidance, interaction design, graphic design, and 508 compliance review /remediation services in addition to low fidelity wireframes and higher-fidelity working prototypes.

Founder of this small residential appraisal company providing valuation services for the Metro-Atlanta market.* Appraisal firm successfully navigated five years of economic and legislative turbulence netting more than $100K the first year. * Skilled in repositioning assets for profit through comprehensive physical, financial, and legal analyses.* Serve as a Review Appraiser and Quality Control Appraiser for multiple national and local clients. * HUD/FHA approved with extensive experience with rehab/renovation/new construction “subject-to” loans, including FHA 203(k).

Provided programming and web development solutions for small businesses and non-profit clients. * Designed, implemented and integrated numerous cost effective, high performance solutions.* Focus projects on the development and positioning of online content to boost site ranking and increased ROI

Attenex Structure was a knowledge management tool designed to capture and share information and expertise in a legal organization.Member of 2 person team accountable for all facets of programming and system maintenance for Attenex structure.* Handle all UI programming, HTML, Javascript and dHTML for web component.* Maximized productivity by 30%.* Developed and delivered 3 application releases on schedule and on budget. * Designed and developed web and windows forms client in C# / ASP.NET. * Wrote, updated, and maintained all XSL-T transformations of XML for HTML display. * Worked closely with the HCD/Usability team to improve interface design and interaction basing all improvements on usability testing and documented user needs.

Akamai Forum and Akamai Netpodium were interactive streaming media applications that allowed presentations to be given over the internet or an intranet.Oversaw the functionality of both the Akamai Forum and Akamai Netpodium products. * Customized and integrated 3rd party websites with the web interface of Akamai’s streaming media products. * Member of team responsible for the development and support of the streaming media application used during the 2000 Democratic National Convention.* Designed and built web-based tools for Akamai producers allowing for them to administer and control live streaming events. * Involved in the pre-sales process to support technical questions and prototype Akamai solutions.

Loft Publishing published consumer and trade magazines.Oversaw the UI programming, including usability, look, feel, and page flow, for the online version of 5 national magazines. * Worked closely with print designers and editors to develop and re-purpose digital and web content.* Designed and implemented special features/advertorial content for companies advertising in the print magazine. * Increased advertising revenues by 25% by migrating the site from ColdFusion to ASP. * Created online reader response forms, surveys, subscription forms, and feedback forms.