Provide Superior customer service to the guests who enter the store, Responsible for hiring, training and inventory management.

General Management of Direct to Consumer and Business to BusinessTime and Temperature Company2008-2015 Business Manager for Primex Inc Create Business Plans Set Division Sales / Revenue / Inventory Goals Managed division P&L Maintained customer approval rating of 97% Implemented quality assurance program. Reducing return rate from 3% to 1.5% Lead a team charged with changing US manufacturing to Asia source, leveraging on staff and factory… Show more General Management of Direct to Consumer and Business to BusinessTime and Temperature Company2008-2015 Business Manager for Primex Inc Create Business Plans Set Division Sales / Revenue / Inventory Goals Managed division P&L Maintained customer approval rating of 97% Implemented quality assurance program. Reducing return rate from 3% to 1.5% Lead a team charged with changing US manufacturing to Asia source, leveraging on staff and factory engineering teams. Sourced and introduced 100+ new products annually Lead a team of 40 with 9 direct reports 1 consultant and 1 outsourced digital marketing team Show less

Managed Circulation / Sales / and Prospecting plans for the catalogs Sales forecasting Implemented digital marketing plan Set department budgets Established Relationships with Top Accounts Increase Sales in Wholesale Division adding 300 customers into OEM database Manage a Staff of 15

Sourced and Installed a multi-line phone system. Created and Implemented an onboarding and training program for team Set and exceed best in class customer care goals Created a monthly meeting system for representatives to ensure that the team was continually growing professionally. Reduced attrition rate in the call center by 25%

Manage inbound and outbound marketing campaigns to customers expectations. Management all aspects of Ameritech and AT&T promotional campaigns. Executing Sales and Marketing plans for top Accounts exceeding client expectations Coached and Motivated a team of 40 inbound / outbound Telemarketing Representatives Developed monthly review process for team Active participant in reviewing and developing company procedures

Administrative Assistant to Human Resources Call Center Supervisor for a Disaster Recovery Call CenterCustomer Service Representative Receiving ClerkPick/Pack Line