Heath Borland, Mspm Email & Phone Number

Mesa, Az, Us

Chandler, Arizona

o Led and coordinated a team of 300+ volunteer Track Operators across the USA and Canada, serving as the main point of contact between them and the Sanction.o Successfully approved and managed the local race schedule for all tracks, strategically resolving conflicts with nearby tracks to optimize event attendance and participation.o Orchestrated major special events for the tracks, including Race for Life, Scholarship race, USOPC Olympic Day, State Qualifiers/Finals, Gold Cups, etc.… Show more o Led and coordinated a team of 300+ volunteer Track Operators across the USA and Canada, serving as the main point of contact between them and the Sanction.o Successfully approved and managed the local race schedule for all tracks, strategically resolving conflicts with nearby tracks to optimize event attendance and participation.o Orchestrated major special events for the tracks, including Race for Life, Scholarship race, USOPC Olympic Day, State Qualifiers/Finals, Gold Cups, etc., ensuring seamless execution and high-quality outcomes.o Oversaw marketing and supply requests from Track Operators, streamlining the approval process and ensuring timely delivery of required resources.o Efficiently coordinated shipping needs with third-party vendors to maintain smooth logistics and timely deliveries for various track events.o Ensured compliance with liability insurance requirements for all tracks, regularly updating and adding additional insureds as necessary to mitigate risks.o Managed the Change of Track Operator process, guiding new Track Operators through paperwork completion, background screening, and onboarding procedures.o Implemented a comprehensive onboarding process, providing educational support to new Track Operators on the T.O. Dashboard website, covering scheduling, track points, microsite creation, supply/marketing requests, etc.o Collaborated closely with other departments to ensure proper documentation and timely submission of essential paperwork.o Provided on-site event management support during National level races, overseeing event setup, tear-down, vendor coordination, and registration activities, ensuring a seamless and memorable experience for participants and attendees.o Spearheaded the creation of new BMX Racing Leagues at various tracks, managing the entire process from online league setup to rider registration, supply coordination, and conflict resolution, resulting in increased rider engagement and track growth Show less

Tacoma, Washington

o Implemented new standard operating procedures for the branch, streamlining workflows and ensuring consistency in administrative tasks, resulting in increased efficiency and reduced errors.o Developed and executed monthly staff and member appreciation policies, enhancing employee morale and fostering a positive work environment.o Managed the onboarding process for new full and part-time staff, ensuring a smooth transition and adherence to training timelines.o Oversaw the branch… Show more o Implemented new standard operating procedures for the branch, streamlining workflows and ensuring consistency in administrative tasks, resulting in increased efficiency and reduced errors.o Developed and executed monthly staff and member appreciation policies, enhancing employee morale and fostering a positive work environment.o Managed the onboarding process for new full and part-time staff, ensuring a smooth transition and adherence to training timelines.o Oversaw the branch volunteer program, effectively coordinating the recruitment, training, and assignment of volunteers to various programs, resulting in improved volunteer engagement and retention.o Planned and coordinated multiple branch events, including blood drives, pickleball tournaments, volunteer recruitment events, farmers market booths, and promotion kick-off events, ensuring successful execution within budget and timelines.o Maintained financial responsibility for the branch, including handling all money transactions, end-of-day deposits, bank deposits, and campaign donations, ensuring accuracy and compliance with financial procedures.o Led and conducted mandatory trainings for new hires and refresher trainings for staff, ensuring employees remained up-to-date with required skills and certifications.o Managed the missing training report, tracking and reporting training status to other directors in the branch, facilitating the timely completion of mandatory trainings.o Served as the liaison between the advisory council and branch staff, effectively communicating information, coordinating monthly meetings, and maintaining meeting minutes, ensuring effective collaboration and feedback.o Assisted the Health and Well-Being department as needed, conducting FitPath appointments, teaching TRX and boot camp classes, and cleaning the weight rooms, supporting seamless operations and service delivery. Show less

Tacoma, Washington

o Implemented efficient complaint resolution procedures, ensuring prompt handling of member concerns to maintain high levels of satisfaction and retention.o Enforced YMCA policies confidently and tactfully, fostering a supportive and compliant environment conducive to achieving organizational objectives.o Provided ongoing support to staff, including scheduling and facilitating breaks, optimizing team productivity and morale.o Cultivated positive relationships with participants… Show more o Implemented efficient complaint resolution procedures, ensuring prompt handling of member concerns to maintain high levels of satisfaction and retention.o Enforced YMCA policies confidently and tactfully, fostering a supportive and compliant environment conducive to achieving organizational objectives.o Provided ongoing support to staff, including scheduling and facilitating breaks, optimizing team productivity and morale.o Cultivated positive relationships with participants, ensuring smooth operation of activities and promoting a welcoming environment.o Educated members about the YMCA's mission, goals, and programs, fostering a sense of community and engagement.o Conducted facility tours for new and prospective members, facilitating their understanding of available programs and amenities.o Maintained readiness to respond to emergencies, including familiarity with procedures and timely completion of required reports.o Conducted regular facility walkthroughs to ensure adherence to safety and cleanliness standards, proactively addressing any deficiencies.o Managed facility maintenance needs, coordinating appropriate responses to uphold operational integrity.o Delivered motivating and engaging fitness classes, promoting improvements in participants' health and wellness while accommodating diverse fitness levels. Show less

Tacoma, Washington

o Fostered community engagement by building strong relationships with YMCA members, facilitating connections and enhancing member satisfaction.o Implemented a proactive member tracking system to monitor progress and provide ongoing encouragement and support throughout their participation in YMCA programs.o Assisted members in setting and working towards fitness goals, providing motivation, instruction, and support throughout their journey.o Ensured adherence to safety guidelines by… Show more o Fostered community engagement by building strong relationships with YMCA members, facilitating connections and enhancing member satisfaction.o Implemented a proactive member tracking system to monitor progress and provide ongoing encouragement and support throughout their participation in YMCA programs.o Assisted members in setting and working towards fitness goals, providing motivation, instruction, and support throughout their journey.o Ensured adherence to safety guidelines by teaching and demonstrating proper form and technique during fitness activities.o Maintained accurate and up-to-date records on member participation and progress, facilitating data-driven decision-making and program evaluation.o Supported program delivery by providing assistance where needed, ensuring smooth operations and a positive participant experience.o Provided administrative support, including paperwork distribution, processing, and record maintenance, ensuring organizational efficiency and compliance.o Served as a liaison between departments and branches, facilitating communication and collaboration to achieve project objectives.o Contributed to marketing efforts by assisting in the distribution of program information, promoting program awareness and participation.o Assisted in the planning and execution of special projects and events, collaborating with team members to ensure successful outcomes and participant satisfaction. Show less

Gilbert, Arizona

o Designed and implemented tailored fitness programs for diverse clients, employing project management principles to establish clear goals, timelines, and progress tracking methods.o Managed client relationships effectively, providing ongoing support, motivation, and feedback to ensure adherence to fitness plans and achievement of desired outcomes.o Utilized project management software to organize client schedules, track progress, and manage communication, optimizing efficiency and… Show more o Designed and implemented tailored fitness programs for diverse clients, employing project management principles to establish clear goals, timelines, and progress tracking methods.o Managed client relationships effectively, providing ongoing support, motivation, and feedback to ensure adherence to fitness plans and achievement of desired outcomes.o Utilized project management software to organize client schedules, track progress, and manage communication, optimizing efficiency and client satisfaction.o Conducted comprehensive fitness assessments and evaluations, leveraging data-driven insights to customize training programs and adjust strategies as needed.o Coordinated with clients to set realistic fitness goals, developed action plans, and established measurable success metrics to track progress and demonstrate results.o Collaborated with other fitness professionals and specialists to provide holistic support and resources to clients, enhancing the overall effectiveness of fitness programs.o Managed equipment inventory and maintenance schedules, ensuring availability and functionality of resources required for training sessions.o Led group fitness classes and workshops, overseeing logistics, participant engagement, and program effectiveness to ensure a positive and impactful experience for all attendees.o Implemented continuous improvement initiatives, soliciting client feedback, analyzing performance data, and adapting training methods to optimize outcomes and client satisfaction.o Provided leadership and mentorship to junior trainers, sharing best practices, and fostering a collaborative and supportive team environment. Show less

As an insurance agent for USAA, which is a full financial institution serving the military community, I was responsible for educating our customers, or potential customers, on their insurance coverage options, processing their insurance applications, or changing their policies when requested. In addition, we were expected to take great care of our customers. This position introduced to me new skills that my previous experiences did not; skills such as sales and customer service.

Fort Hood, Texas

o Led a team of 30+ Soldiers as shift leader during deployment to Afghanistan in support of Operation Enduring Freedom.o Managed and coordinated multiple job roles including Full-Motion Video Analysts, GEOINT Analysts, Air Surveillance Officers (ASO's), and Intelligence Analysts.o Tasked and managed over 20 Theater Level Assets to provide critical support to subordinate unit Commanders in Afghanistan.o Demonstrated exceptional leadership and organizational skills in a high-pressure… Show more o Led a team of 30+ Soldiers as shift leader during deployment to Afghanistan in support of Operation Enduring Freedom.o Managed and coordinated multiple job roles including Full-Motion Video Analysts, GEOINT Analysts, Air Surveillance Officers (ASO's), and Intelligence Analysts.o Tasked and managed over 20 Theater Level Assets to provide critical support to subordinate unit Commanders in Afghanistan.o Demonstrated exceptional leadership and organizational skills in a high-pressure environment, ensuring mission success and operational effectiveness.o Utilized advanced analytical skills to assess and interpret Full-Motion Video assets, providing timely and accurate intelligence to support tactical decision-making.o Implemented efficient tasking processes to optimize asset utilization and maximize operational effectiveness in dynamic and rapidly changing situations.o Fostered a culture of teamwork and collaboration among team members, promoting a cohesive and effective working environment.o Successfully managed complex intelligence operations, demonstrating adaptability and resourcefulness in challenging and unpredictable environments.o Maintained meticulous records and documentation to track asset utilization, operational performance, and mission outcomes.o Continuously developed and honed leadership, communication, and problem-solving skills through ongoing training and operational experience in the Army. Show less

Wiesbaden Area, Germany

o Led and supervised a Platoon of 12-25 Soldiers as Platoon Sergeant of Headquarters Platoon within the 66th Military Intelligence Battalion in Wiesbaden, Germany.o Managed administrative functions and training events, ensuring seamless operations and compliance with unit protocols and regulations.o Identified deficiencies in unit performance during inspections and implemented corrective measures to improve grades from Brigade and INSCOM inspectors.o Demonstrated exceptional… Show more o Led and supervised a Platoon of 12-25 Soldiers as Platoon Sergeant of Headquarters Platoon within the 66th Military Intelligence Battalion in Wiesbaden, Germany.o Managed administrative functions and training events, ensuring seamless operations and compliance with unit protocols and regulations.o Identified deficiencies in unit performance during inspections and implemented corrective measures to improve grades from Brigade and INSCOM inspectors.o Demonstrated exceptional leadership and organizational skills, resulting in a significant improvement in inspection grades within a short timeframe of 6 months.o Received high praise from Superiors for outstanding performance and dedication to achieving excellence in unit operations.o Developed and refined skills in time management and multitasking, effectively balancing various responsibilities and priorities to meet operational objectives.o Implemented strategic planning initiatives to streamline administrative processes and optimize resource allocation within the Platoon.o Fostered a culture of accountability and excellence among Platoon members, ensuring adherence to standards and protocols at all times.o Conducted regular performance evaluations and provided constructive feedback to enhance individual and team effectiveness.o Continuously sought opportunities for professional development and skill enhancement to adapt to evolving challenges and responsibilities within the unit. Show less

Fort Drum, New York

o Led Requests For Imagery (RFI) analysis efforts while deployed to Afghanistan in support of Operation Enduring Freedom, providing critical intelligence support for mission planning and reconnaissance activities.o Analyzed imagery data to facilitate route reconnaissance, Battle Damage Assessment, and the establishment of Helicopter Landing Zones, ensuring mission success and operational effectiveness.o Adapted to changing responsibilities upon returning from Afghanistan, leading the… Show more o Led Requests For Imagery (RFI) analysis efforts while deployed to Afghanistan in support of Operation Enduring Freedom, providing critical intelligence support for mission planning and reconnaissance activities.o Analyzed imagery data to facilitate route reconnaissance, Battle Damage Assessment, and the establishment of Helicopter Landing Zones, ensuring mission success and operational effectiveness.o Adapted to changing responsibilities upon returning from Afghanistan, leading the development and implementation of new Standard Operating Procedures (SOP) and Concept of Operations (CONOP) for upcoming deployment to Iraq.o Trained and prepared Soldiers for deployment to Iraq while concurrently writing SOP and CONOP documents, ensuring readiness and adherence to established protocols.o Deployed to Baghdad, Iraq in April 2008 as the Shift Noncommissioned Officer In-Charge, overseeing proactive GEOINT Analysis efforts and providing critical intelligence support for operational decision-making.o Demonstrated strong leadership and management skills in coordinating team activities and maintaining operational readiness during deployment to Iraq.o Managed complex intelligence analysis tasks, ensuring timely and accurate reporting on activities within the Area of Operations.o Fostered a culture of excellence and accountability within the team, promoting continuous improvement and professional development.o Successfully coordinated with unit leadership and external stakeholders to ensure alignment of intelligence activities with mission objectives and priorities.o Developed valuable leadership, training, and management skills through diverse experiences and responsibilities while stationed with the 10th Mountain Division, contributing to overall mission success and unit effectiveness. Show less

Fort Huachuca, Arizona

In 2005, the United States Army sent me back to training to learn a new job. As a GEOINT Imagery Analyst trainee, I learned the basic skills required to be an analyst in the Military Intelligence field. While at Fort Huachuca, I learned how to analyze still imagery and Full-Motion Video, as well as prepare, write, and brief reports to Commanders. By learning how to appropriately brief reports, I learned valuable public speaking skills that would one day help me in life outside of the Army.

Camp Casey, South Korea

My first assignment in the Army taught me about the administrative side of a business. As an Operations Specialist in the Headquarters Platoon, I was responsible for maintaining individual Soldier files, processing paperwork, managing the Commanders schedule, preparing meetings, organizing training events, and other administrative tasks as needed.

Fort Bliss, Texas

As a trainee in the United State Army, my training consisted of two parts: Basic Combat Training (BCT) at Fort Sill, Oklahoma, and Advanced Individual Training (AIT) at Fort Bliss, Texas. While at BCT, I learned what it took to be a Soldier during a time of war. Critical skills that would help me in both my personal and professional life would be instilled in me; skills such as discipline, loyalty, respect, integrity, and personal courage. During AIT, those skills were expanded and I was taught… Show more As a trainee in the United State Army, my training consisted of two parts: Basic Combat Training (BCT) at Fort Sill, Oklahoma, and Advanced Individual Training (AIT) at Fort Bliss, Texas. While at BCT, I learned what it took to be a Soldier during a time of war. Critical skills that would help me in both my personal and professional life would be instilled in me; skills such as discipline, loyalty, respect, integrity, and personal courage. During AIT, those skills were expanded and I was taught about what it meant to be a part of an individual in a team environment. Show less

Mesa, Arizona

As a Front Desk Clerk, I was in charge of administrative functions and assisting the managers of the Company. My responsibilities included preparing, faxing, and filing paper work, answering the phone and directing calls, greeting residents and guests, and managing manager's schedules.

Chandler, Arizona

My first job in the workforce was as a Cashier of a restaurant. As a cashier, my responsibilities were to accurately cash out guests; whether they paid by cash or debit/credit card. This required a basic level of skills, such as math, computer, and file management skills. As I continued to earn more and more trust with my manager, I was assigned other responsibilities in the restaurant outside of my duties as cashier. My expanded responsibilities included hosting, assisting waiters… Show more My first job in the workforce was as a Cashier of a restaurant. As a cashier, my responsibilities were to accurately cash out guests; whether they paid by cash or debit/credit card. This required a basic level of skills, such as math, computer, and file management skills. As I continued to earn more and more trust with my manager, I was assigned other responsibilities in the restaurant outside of my duties as cashier. My expanded responsibilities included hosting, assisting waiters, bussing/cleaning, and prepping for service. My first job being in a restaurant taught me what to expect in the workforce, such as business structure and responsibility. Show less

Master Of Science - Ms, Project Management, 4.0

Activities and Societies: Phi Kappa Phi The MSPM program is designed to prepare professionals to advance their careers in the field.

Associate Of Arts And Sciences (Aas), Kinesiology And Exercise Science

Bachelor Of Arts (Ba), Sports Management, 3.39

The Bachelor of Arts in Sport Management program focuses on core concepts in business, kinesiology, and sport theory. This program.