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In my current role as Senior Director of Culinary Services at Applewood Village; I oversee the daily operations of two a la carte restaurants, assisted living, memory care and skilled nursing dining rooms, a convenience store/gift shop, patient room service, and catering in a luxury continuing care retirement community. With over 11 years of experience in this role, I have successfully implemented labor controls, menu innovations, communication forums, and sustainability initiatives that have improved productivity, service, and resident satisfaction.My core competencies include all facets of operations management, purchasing, P&L management, quality assurance, HACCP, training, and negotiation. I have a proven ability to build, train, and motivate teams of salaried and hourly team members to achieve organizational goals. I also have a strong background in enhancing relationships with multiple clients, and managing collective bargaining agreements. I am passionate about providing excellence in the operations I manage and extraordinary service for every customer
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Director Of Dining ServicesChartwells Apr 2011 - May 2013Managed four Student Dining locations and catering for The New School. Hired, trained, supervised and assessed performance of 4 salaried and 40 Union workers. Interfaced with executive management of the university, catering clients and students on all matters pertaining to dining service operations. Met with union representatives to negotiate contracts, and discuss/resolve employee issues.
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Director Of Dining ServicesLackmann Culinary Services Sep 2008 - Apr 2011Managed all aspects of dining service operations for a multi-campus college with $10 million in annual revenue. Implemented sustainability initiatives resulting in significant reduction of pre and post consumer waste. Coordinated major renovation of Westchester campus facility including sourcing of equipment, subcontractor activities and obtaining necessary permits and approvals for project. -
Director Of Purchasing & Food SafetyLackmann Culinary Services Jun 2005 - Sep 2008Managed annual food, direct and equipment purchases for regional contract food service management company with $90 million annual revenue. Interfaced with the media, manufacturers, brokers, vendors, clients, employees and executive management on all purchasing and food safety related issues. Negotiated pricing, payment terms and rebate programs with manufacturers and vendors. Managed all aspects of proprietary E-purchasing system to include obtaining competitive vendor price files, generation of purchase orders and weekly review of commodity report data. Conducted semi-annual audits for all major vendors to validate pricing against contracts, manufacturer invoices and agreed upon cost plus mark ups. Reviewed site purchase data to ensure compliance with specified vendors and products. Identified and utilized MWBE manufacturers and vendors resulting in 5% Diversity Vendor Spend. Performed periodic operation food cost reviews that resulted in 3-5% average product cost reductions.
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District ManagerLackmann Culinary Services Jan 2001 - Jun 2005Managed six P&L and fee accounts totaling $5,500,000 in annual revenues. Achieved 100% account retention during my tenure at this position. Supervised, motivated and assessed performance of 14 managers and chefs. Conducted regular district manager meetings to enhance communication, train managers and chefs and build management cooperation. Implemented new culinary programs resulting in greater guest satisfaction and 9% increased average check. Effectuated food and labor cost controls in corporate fee account resulting in 12% reduction in cost per meal, 5% reduction in labor and 18% overall reduction in subsidy. Conducted Customer Service training sessions at assigned accounts resulting in 14% improvement in guest survey scores.
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Director Of Quality Assurance & Food SafetyLackmann Culinary Services Oct 1998 - Jan 2001Created a new Quality Assurance program that assessed 185 criteria for Food Quality & Presentation, Uniform Standards, Service, Sanitation, Administrative, Financial and Food Safety standards. Met with inspectors, clients and executive management to represent company and address all food safety concerns. Conducted comprehensive, annual Quality Assurance audits and re-inspections for 80 operating departments. Identified operational deficiencies and trained culinary, administrative and other standard operating procedures to salaried and hourly employees during QA audits. Coordinated IT, Operations, Marketing, Human Resource and Accounting support to correct issues noted during QA inspections. Designed and conducted employee workshops to reinforce key food safety practices and procedures.
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Director Of TrainingLackmann Culinary Services Nov 1995 - Oct 1998Authored and implemented a “Train the Trainer” based training manual and system. Interacted with Senior Management, Department Heads, Operations Management and clients to assess training needs and develop training solutions. Authored and implemented proprietary culinary, food safety and administrative skills workshops for both hourly and salaried employees. Identified, trained and supervised a team of training managers to deliver program content. Revised and conducted monthly employee and salaried management orientation programs.
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Food Service DirectorLackmann Culinary Services Apr 1993 - Nov 1995Managed prestigious, high volume corporate account with three Cafés, Catering, Trader‘s Feeding and Executive Dining operations totaling $3,500,000 in annual sales. Conducted regular staff meetings to communicate goals and review operation’s financial performance. Created new menu, concepts and re-merchandised café to improve product variety, quality and enhance food safety. Implemented production management system resulting in 3% reduction in food cost. Created and rolled out “Grab-N-Go” program resulting in less crowding in Café and 6% increase in revenue.
Heath Braunstein Cdm, Cfpp Skills
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Frequently Asked Questions about Heath Braunstein Cdm, Cfpp
What is Heath Braunstein Cdm, Cfpp's role at the current company?
Heath Braunstein Cdm, Cfpp's current role is Operations Management | Budgeting & Financial Analysis | Training |Purchasing | Quality Assurance | Provider of Extraordinary Customer Service.
What is Heath Braunstein Cdm, Cfpp's email address?
Heath Braunstein Cdm, Cfpp's email address is he****@****ail.com
What is Heath Braunstein Cdm, Cfpp's direct phone number?
Heath Braunstein Cdm, Cfpp's direct phone number is +173276*****
What schools did Heath Braunstein Cdm, Cfpp attend?
Heath Braunstein Cdm, Cfpp attended Michigan State University.
What are some of Heath Braunstein Cdm, Cfpp's interests?
Heath Braunstein Cdm, Cfpp has interest in Networking, New Technology, Internet Based Training, Cooking, Auto Repair And Family, Android Phones.
What skills is Heath Braunstein Cdm, Cfpp known for?
Heath Braunstein Cdm, Cfpp has skills like Operations Management, Training, Haccp, Quality Assurance, Purchasing, Client Relations Skills, Cost Management, P&l Management, Negotiation, Food Safety, Menu Development, Food.
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