Heath Bryant Email & Phone Number

Auburn, Wa, Us

Auburn, Washington, United States

Led a customer success team at a B2B SaaS company that sells software to car dealerships, helping them automate digital marketing functions and improve customer interactions. Responsible to develop and execute strategies and relationships for continuous improvement in customer retention and growth. - Won first place in the Idea-a-thon, a companywide annual competition, for the creation of a sales dashboard that enabled the team to focus their sales efforts on products most relevant for their customers. After rolling out this dashboard across the team, our contribution to company sales increased from 19% to 41% (a 115% improvement). - Maintained 100% employee satisfaction, 92% employee retention, and 98% customer retention. - Recovered over $67k in unpaid customer invoices by collaborating directly with key stakeholders to understand pain points and offering resolutions that prevented escalation. - Achieved a 49% improvement (up to 76%) on customer engagement across the team’s managed accounts.

Seattle, Washington, United States

Coached a B2B SaaS customer success team that partnered with car dealerships to maximize the customer experience with our organic web marketing through SEO, social, and digital reputation. Responsible for program planning of the social and reputation management products. - Reduced work-order turnaround time from 2.5 days to 1 day (a 60% improvement) by raising self-awareness of employee turn times, archiving responses to frequently asked questions and improving peer-to-peer handoffs of incomplete orders. - Reduced GTM timeline for the reputation management product from six weeks to two (a 66% improvement). - Constructed dashboards to help team leaders view KPIs across 1,000+ customers, enabling early detection of performance lags before they negatively impacted customers’ business results. - Developed operational procedures for the new partnership with Podium, a 3rd party vendor to outsource our reputation management service.

Seattle, Washington, United States

Led a digital marketing team that created integrated marketing campaigns with budgets totaling $60M/year. Partnered with cross-departmental leaders to ensure performance met customer needs. - Ensured 100% fulfillment of monthly budgets by constructing dashboards to identify channels that were packing behind for spend. - Reduced turn time by 50% for new paid search campaigns by using excel macros. - Grew the team by 33%, meeting increased workload demands by hiring new talent.

Seattle, Washington, United States

Customer-facing individual contributor managing GM’s digital marketing program with a $30M. Analyzed ROI data, devised marketing strategies, and communicated insights to customers. - Improved the program’s cost per visit from $2.20 to $1.78 (a 19% improvement). - Built trust with the client resulting in YoY contract renewal and a 20% budget increase. - Optimized creative messaging and audience targeting across paid search, displays, video, and mobile channels and reduced the program’s average cost per visit

Seattle, Washington, United States

Customer-facing individual contributor responsible for portfolio management of automotive and entertainment clients to implement highly impactful digital marketing campaigns. Engaged monthly with customers to report performance & consult on upcoming campaign strategies. - Upsold accounts for an additional $300k in revenue by leveraging relationships with website managers for exceptions on SLA and/or specs. - Secured an additional $100k in revenue by creating custom creative for customers who did not have sufficient resources to meet launch deadlines on their own. - Defended over $200k in revenue through quality control procedures which caught errors in peers’ work that otherwise would have resulted in credits to the customer.

Master Of Business Administration - Mba, Business Administration And Management, General

Bachelor Of Arts - Ba, Communications: Marketing & Advertising