Lead all manual authentication and identity management efforts focusing on security and user experience.

• Own the conceptual design for the product in the early part of the product life cycle and ensure a quality merchant experience• Develop and maintain the product delivery plan and calendar based on product requirements, application expertise, and knowledge of development resources and constraints • Write functional specifications for new features and enhancements to the product, along with product specification documentation and other related materials on “how” the product will work Key Achievements• Used my knowledge and understanding of small business marketing needs to revolutionize the B2B product by leading the design and development of a new merchant portal that delivered meaningful data analytics to our merchants• Researched, planned, and designed a revamped awareness and educational sales webpage which grew conversions and increased program comprehension• Led the design and creation of industry leading merchant reporting pages using an infographic style to improve storytelling and help visually convey the data

• Built and maintained relationships with the merchants in my portfolio to identify opportunities for growth• Maintained and evaluated the service team to identify areas of growth and drive efficiency• Trained and managed new service department hires Key Achievements• Hired and built a team of four new account managers which grew merchant on-boarding from 15 merchants per week to over 100 merchants per week• Took on additional responsibility and used my superior knowledge of our program and merchant needs to create and develop a department training handbook • Scripted and managed the production of a merchant program training video • Promoted to Product Manager, Merchant Product due to my unmatched success and ability to grow merchant and company revenues

• Managed a portfolio of 400 local small businesses and worked with owners to craft successful marketing strategies• Conducted 10+ weekly in-person client visits to discuss marketing opportunities and help drive business growth through increased customer visits and average ticket amounts• Utilized marketing expertise to implement a social media campaign that increased company awareness and impactKey Achievements• Increased merchant retention from 60% to over 80%• Launched social media campaign to increase brand awareness and improve merchant retention• My success and ability to handle more responsibility led to a promotion to Senior Marketing Account Manager

• Handled and processed all of the unemployment claims in the United States for The Gap, Old Navy, Banana Republic, Microsoft, and Vail Resorts• Made 100+ phone and e-mail contacts to clients daily in order to obtain necessary separation information on the claimantsKey Achievements• Successfully met over 400 strictly-enforced deadlines per week• Ranked first in the company with a 99% average on monthly desk audits• Obtained early contract renewals from 3 clients due to my claim win percentage