Roles and Responsibilities:Company Executive Officer | January 2014 – February 2017-Directed daily operations and maintenance of a signal company, ensuring readiness and operational efficiency.-Managed logistics and administrative support for 150 personnel, maintaining high standards of performance.-Supervised the successful implementation of communication systems during field exercises and deployments.Battalion S6/Signal Officer | February 2017 – February 2021-Provided advanced network support, troubleshooting, and configuration for complex network infrastructures.-Oversaw network monitoring and analysis, wireless infrastructure management, and emergency management systems.-Led IT service desk operations, ensuring compliance with agency policies and maintaining robust network security.Special Projects Manager / Senior System Administrator | June 2022 – June 2024-Utilized PowerShell scripting to configure network infrastructure, facilitating a seamless upgrade to Windows 11.-Managed IT Service Desk operations, reducing service times by 25% through process improvements and team guidance.-Administered Mobile Device Management (MDM) for over 500 devices, reducing expenditure on service contracts by 20%.-Implemented automated change management procedures using Power BI and Automate, enhancing efficiency.Key Achievements:-Successfully led decentralized operations, integrating advanced commercial communication systems across 8 countries in the Asian-Pacific.-Conducted comprehensive assessments and optimizations of IT infrastructure, resulting in increased efficiency and reduced downtime.-Enhanced operational efficiency by streamlining processes and implementing innovative strategies, securing necessary resources for team success.-Certified officer for $150K in travel-related reimbursements, ensuring compliance with regulations and policies.

Roles and Responsibilities:Travel Pay Processor | 2004 – 2006Processed travel pay claims, ensuring accurate and timely reimbursements for soldiers and personnel.Maintained meticulous records and provided exceptional service in handling financial transactions and inquiries.Customer Service Specialist | 2006 – 2007-Delivered high-quality customer service by resolving pay-related issues and answering queries from service members.-Streamlined processes to enhance efficiency and improve the overall customer experience.Travel Section Supervisor | 2007 – 2008-Supervised a team responsible for processing travel claims, ensuring compliance with military regulations and policies.-Implemented training programs to improve team performance and accuracy in travel pay processing.Disbursing Manager (SGT) | 2008 – 2009-Managed disbursement operations, overseeing the distribution of funds and financial resources.-Ensured compliance with all financial regulations, maintaining accountability and accuracy in all transactions.Separations Pay Technician Supervisor | 2009 – 2010-Supervised the processing of separation pay for departing service members, ensuring timely and accurate payments.-Provided guidance and support to team members, fostering a collaborative and efficient work environment.Resource Manager | 2010 – 2013-Managed financial resources and budgets, ensuring efficient allocation and utilization of funds.-Conducted financial analysis and reporting, supporting decision-making processes for resource allocation.Key Achievements:-Successfully led teams in various finance roles, enhancing operational efficiency and accuracy in financial transactions.-Implemented process improvements that streamlined financial operations and reduced processing times.-Provided exceptional customer service, resolving financial issues and ensuring satisfaction for service members.

Server and Cloud Administration CohortAreas of Study:-Python: Developed proficiency in Python programming, focusing on automation, scripting, and system management.-Linux: Gained in-depth knowledge of Linux system administration, including command-line operations, system configuration, and troubleshooting.-Windows Server: Acquired skills in managing and maintaining Windows Server environments, emphasizing Active Directory, group policies, and server roles.-Azure Cloud Administration: Learned to deploy, manage, and secure applications and services on Microsoft Azure, enhancing cloud infrastructure capabilities.-AWS Cloud Administration: Mastered Amazon Web Services (AWS) cloud technologies, including EC2, S3, VPC, and IAM, to optimize cloud solutions and scalability.Key Certifications Earned:Server+: Demonstrated comprehensive knowledge and expertise in server hardware, software, storage, and disaster recovery.Key Achievements:-Successfully completed an intensive program focused on critical areas of server and cloud administration, preparing for advanced roles in IT.-Earned the Server+ certification, validating technical skills and knowledge in server management and maintenance.-Applied learned concepts to real-world scenarios, enhancing problem-solving abilities and technical proficiency.-Collaborated with fellow cohort members on projects, fostering teamwork and knowledge sharing.

Roles and Responsibilities:-Prepared and filed individual tax returns for clients, ensuring accuracy and compliance with federal and state tax regulations.-Conducted thorough interviews with clients to gather necessary financial information and documentation.-Provided expert advice on tax-saving strategies and potential deductions, helping clients maximize their refunds.-Assisted clients in understanding complex tax laws and regulations, simplifying the tax preparation process.-Maintained up-to-date knowledge of tax code changes and updates, ensuring all returns were prepared accurately.Key Achievements:-Successfully prepared and filed hundreds of tax returns over two tax seasons, consistently meeting deadlines and maintaining high accuracy rates.-Received positive feedback from clients for providing excellent customer service and clear explanations of tax-related issues.-Improved client satisfaction by identifying potential errors and ensuring all eligible deductions and credits were claimed.-Developed strong attention to detail and analytical skills, essential for accurate tax preparation and compliance.

Crew Member | 2000 – 2001-Provided excellent customer service by taking orders, handling transactions, and ensuring customer satisfaction.-Prepared food items according to Taco Bell’s quality standards, maintaining a clean and organized work area.-Assisted with inventory management and restocking supplies, ensuring the availability of essential items.Team Lead | 2001 – 2002-Supervised and supported team members during shifts, ensuring efficient operations and adherence to company policies.-Trained new employees on proper food preparation, safety protocols, and customer service procedures.-Assisted in resolving customer complaints and issues, maintaining a positive dining experience.Closing Manager | 2002 – 2004-Managed end-of-day operations, including cash handling, reconciling daily sales, and securing the restaurant.-Coordinated and supervised the closing team, ensuring all tasks were completed efficiently and accurately.-Ensured the cleanliness and readiness of the restaurant for the next day’s operations, adhering to health and safety standards.-Assisted in scheduling shifts and managing staff to optimize productivity and coverage.Key Achievements:-Promoted from Crew Member to Closing Manager within four years, demonstrating strong leadership and dedication.-Consistently maintained high customer satisfaction ratings through effective team management and excellent service.-Implemented efficient closing procedures that improved operational efficiency and reduced preparation time for the next day.-Recognized for outstanding performance and reliability, contributing to a positive and productive work environment.