Heather _ Email & Phone Number

Portsmouth, Gb

40+ direct reports

Portsmouth, England, United Kingdom

Department manager. Business Service Owner/lead for new dynamic routing tool. Lead stakeholder for routing 3rd Party developers • Delivering a £4.5million project into the business to revolutionise the way the business operates • Recruit/Build/Manage and train a brand new routing analytics team • Managed, coordinated and developed a plan of deployment for 50+ Fulfilment Centres and 1000+ routes • Delivered a 21% reduction with an annal cost saving of £11million+ • Saved 10miles+ on each vehicle mileage • Evolved the routing/transport capabilities to drive efficiencies at Centre and route level which was critical for business profitability• Developed and project managed the solution to incorporate the B2B routes and further enhance the business efficiencies • Evolved, adapted, deployed and migrated new and existing systems

• Analysed Category sales & profitability by customer segmentation to recommend promotional options for future activities • Identified Basket growth opportunities through analysis of current customer spending habits

Aldershot, Hampshire, United Kingdom

Strategic planning – improve efficiencies and profitability of rounds • Create new rounds though Identifying where there’s a high percentage of target customers in a fulfilment centre catchment area • Recommend how to economically build a new round and help with its implementation • Identify areas to be removed from where Milk & More currently serve as they did not reflect their target audience • Identify potential site locations for future fulfilment centres using target customers demographics • Highlight boundary efficiencies between fulfilment centres Target Demographic Groups – Customer base & Customer Acquisition • Analyse and review customer data highlighting how the customer base is changing in fulfilment centres • Measure the movement of target customers and report any changes • Analysing customer data in Experian and integrating with Experian’s Segmentation Portal report on the different and changing attributes that each of customer profiling types have • Analyse customer purchasing habits to deliver insights for the buying team to help with future product ranging • Provide detailed analysis to assist head of marketing with target areas with potential to add growth Routing – Find/Create a more efficient delivery tool that improves rounds efficiencies and reduces costs and training time • Developed a temporary solution for routing our milk rounds for new colleagues to reduce costs and training time • Made a successful business recommendation about for an assisting tool software • Developed and produced training documents and implemented the rollout of the software • Managed the ongoing use of the routing tool and challenge the Operations Managers on utilisation by moving the platform to an app