PASC - Patient Access Service CenterPulmonary and Sleep Scheduling

Gerber Memorial Hospital, Registration

~Assisted teacher in general daily classroom activities. ~Helped special needs student; cared for his physical, emotional health and safety.

~ Processed, assessed, and classified degree of risk represented by a proposed insured on underwritten new business and reinstatement applications. ~Ordered requirements, reviewed, summarized, and assessed requirements including but not limited to financial, exam, laboratory (blood and urine tests), motor vehicle, criminal, and medical records or information. ~Prepared files for Sr. Underwriter review. ~Processed policy reviews and rescissions, working with management to determine validity of contract in regard to policy provisions and material misrepresentation. ~Replied to phone calls and sensitive situations, answered internet inquiries, processed concerns and complaints.

~ Processed, assessed, and classified degree of risk represented by a proposed insured on underwritten new business and reinstatement applications. ~Ordered requirements, reviewed, summarized, and assessed requirements including but not limited to financial, exam, laboratory (blood and urine tests), motor vehicle, criminal, and medical records or information. ~Prepared files for Sr. Underwriter review. ~Processed policy reviews and rescissions, working with management to determine validity of contract in regard to policy provisions and material misrepresentation. ~Replied to phone calls and sensitive situations, answered internet inquiries, processed concerns and complaints.

~ Delivered highly professional customer service within a dynamic call center environment, increasing customer satisfaction ratings.~ Managed multiple priorities and maintain effective results in a quota driven workplace.~ Diplomatically resolved customer complaints and diffused tension to ensure customer retention.~ Responded to customer inquiries and requests efficiently and effectively.~ Exercised strong interpersonal communication skills with customers and department personnel.~ Recognized for achieving best call quality and customer service excellence.~ Collaborated with team and work to motivate other team members

~ Assisted advisors in a highly visible support role while providing front office supervision.~ Answered phones, greeted clients and fielded organizational inquiries.~ Served as a liaison between advisors in the resolution of day-to-day administrative and operational issues.~ Scheduled and coordinated meetings, interviews, appointments, events and travel arrangements.~ Managed online database system and maintained all files, electronic and hard-copy. Technical Microsoft Office | MS Outlook | Lotus Notes |