Business architect for enterprise-wide Salesforce implementation. Project Manager for transition from existing email platform to Salesforce Marketing Cloud.

Coordinate simultaneous online enrollment form creation for 15+ programs on an annual basis, collecting cross-functional business requirements and collating and confirming edits. Reconcile 23K student enrollments across 15+ programs for FY close. Develop and update enrollment process training materials for call center agents and audit process adherence in CRM. Manage data entry vendor relationship, instituting keying rules and criteria for multiple form types and providing audit feedback. Serve as department technology and resource expert. Identify and resolve weaknesses in business practice.• Recipient of Envision’s Above and Beyond Award, November 2014

Executed all post-enrollment mailings for 20+ leadership programs, collaborating with other departments on materials requisition and editing of printed correspondence. Developed a short- and long-term mail schedule. Documented processes for department training manuals. Provided feedback to software developers to improve company enrollment software for end-users.

Acted as Admissions representative for 15+ K12 leadership and career programs, resolving questions and concerns and closing sales with parents and teachers via phone and email.• Appointed as technology liaison, devising and implementing improvements to organization websites and bespoke enterprise enrollment software.• Selected for brand-new Enrollment Communications team from among 30 advisors.