Heather A. Yurko

Heather A. Yurko Email and Phone Number

Workforce Transformer. Empathetic T-shaped leader driving global business outcomes via data, tech, people + process. Fmr Meta + Cisco. @ Mastercard
Einsteinring 35 85609 Aschheim, München
Heather A. Yurko's Location
New York, New York, United States, United States
Heather A. Yurko's Contact Details

Heather A. Yurko personal email

n/a
About Heather A. Yurko

Exceptional at building organizations from the ground up, Heather also drives technical innovation, operational excellence and cultural change management in companies that are transforming. She is experienced in global organizational development and effectiveness, Agile + DevSecOps transformation, services design, strategic planning, and executive, management and personal development consulting. Her specialization is in continuous improvement through outcome-based design and collaborative, inclusive facilitation to help individuals, teams, and organizations achieve their goals through their strategies, technology and their people.

Heather A. Yurko's Current Company Details
Mastercard

Mastercard

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Workforce Transformer. Empathetic T-shaped leader driving global business outcomes via data, tech, people + process. Fmr Meta + Cisco.
Einsteinring 35 85609 Aschheim, München
Website:
mastercard.us
Company phone:
1800 689 562
Heather A. Yurko Work Experience Details
  • Mastercard
    Vice President, Digital Talent
    Mastercard Sep 2021 - Present
    Purchase, Ny, Us
    Product Owner for Mastercard's Talent Marketplace, Unlocked. OPS Lead side gig.* Led a dynamic team of global leaders across Mastercard to envision and achieve roadmap milestones for our internal talent marketplace , skills management + workforce agility platform, Unlocked. Lead operations for the Talent + Organizational Effectiveness Center of Excellence. * Launched Career Development platform that includes open positions, stretch projects, volunteering assignments, mentoring, learning plans and recommendations for both traditional and cross-functional career paths.* 89% company registration, 38% annual average MAU* Unlocked over 655,000 hours of project-based work, translating to over USD$138M of value* Established operating rhythm for the Talent + Org Effectiveness CoE, leveraging Service Management and Scaled Agile best practices.* Member of the AI for P+C, Global Innovation Week and Career Ecosystem working groups* Speaking: Guest lecturer @ NYU, Columbia University (2022) and Sacred Heart University (2023-24); The Fin + Tech Conference, Gloat Live, Building a Resilient Strategy for the Economic Slowdown Webinar with Josh Bersin + Kathi Enderes (2022), Business Roundtable Webinar: Using AI to accelerate skills-based talent practices; Irresistible: Building the Adaptive Organization; GDS: The New Role of AI in FinServ; Talent Connect: FinTech/FinServ Roundtable (2023); Unleash: Ditch the Degree (2024)* Awards: Most Innovative Place to Work (Fast Company); CEO Award (winning team member); "Building Bridges" Gloatie (Gloat), “Productivity Pioneer” Gloatie (Gloat)
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  • Facebook
    Director, Global Channels Engagement
    Facebook Sep 2018 - Sep 2021
    Accountable for Global teams for Talent Intelligence, Talent Tools, Employee Referrals and Resume Review.• Transformed distributed teams responsible for Global Talent Intelligence, 3rd party Talent Tools, Referrals and Resume Review. 100 person organization identified 40% of all Recruiting hires in 2020.• Partnered with Recruiting Products to design with the end user in mind, creating new features and functionality that benefit Global Recruiting, Hiring Managers and Employees; worked closely with Compliance + Legal to ensure that shifts in policy and process aligned to current requirements.• Global Talent Intelligence: increased research usage by 253%; embed insights into Recruiting workflow to target “likely to move” candidates; team presented insights regarding Remote Work to BoD; partnered with Location Strategy analysts to create a new workforce planning strategy for Data Science• Talent Tools: manage strategy and relationships for $15M portfolio; saved $19M through two multi-year contracts; work with Recruiting Products on API partnerships with vendors, data augmentation* Referrals: increased top of funnel by 159%; increased Eng referrals hires by 81%; increased sentiment up to 18ppt; team on track to review 200K referrals in 2021.• Resume Review: increased top of funnel success rate by 13.5%; 31% offer accepts from underrepresented candidates; close partnership with Employer Brand and Event organizations to target and drive candidates into funnel through advertising and events.• Conducted All Hands, AMAs, Open Office Hours, Quarterly Operational Reviews (QoR), Talent Reviews, Succession Planning, and Org Design sessions to ensure an environment of open and inclusive communication and a culture of continuous improvement and excellent in design.* Gave presentation on "Driving Skills Transformation Aligned to Future of Work" at LinkedIn's Talent Connect 2019 conference, Executive track.
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  • Cisco
    Chief Of Staff + Lead, Future Of Work - Employee Services
    Cisco Jun 2017 - Sep 2018
    San Jose, Ca, Us
    * Accountable for Role + Skill acceleration of a $284M global shared services portfolio. Work with leaders at all levels across the organization to future-proof the success of our customers + our clients through our people. Focus on creating and driving Business Leadership + Service Management roles + skills through learning + "doing" activities.* Partner with Service Executives to create sustainable planning, learning + execution processes that ensure continuous improvement of their services, and accountability of their Service Owners.* Drive strategic direction of all Executive staff meetings, offsites and organizational "All Hands/Town Hall" meetings; facilitate monthly All-Leader meetings focused on educating and informing 81 global people managers; create strategic alignment on cultural shifts, messaging, recognition + monthly "Brown Bag" (informal education) courses for over 600 global employees.* Accountable for increasing employee engagement through targeted learning and role opportunities. Created organizational health metrics for all Executive teams, and coached service owners and people leaders on how to improve those scores, increasing overall organizational effectiveness.*Responsible for SVP external messaging and speaking engagements.*Speaker: Customer Advisor to three accounts; Cisco Live 11/17 (Evolving Your Team to Meet Business Needs); HICSS 1/18 (The Role of IT in Driving Digital Transformation); RTP Women of Impact 3/18 (Mistress of Ceremonies); Higher Education Advisory Council 3/18 (The Journey through Service Management, DevOps + Org Evolution)
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  • Cisco
    Senior Manager, Service Logistics + Operations Systems Engineering
    Cisco Nov 2013 - Jun 2017
    San Jose, Ca, Us
    * Development of $37M software portfolio. Global team of 320, managing $10.6B in sparing worldwide (planning, repair, replacement, order management, asset recovery. Systems integrate with multiple third party logistics and maintenance partners, moving 900K parts across 1400+ depots in 131 countries yearly.* Leading team through Oracle ERP systems implementation (greater availability + resiliency), simplifying architecture, reducing reliance on customized 3rd party applications, enabling "always on" processes, increasing productivity, customer satisfaction, revenue.* Leading global systems implementation of BRMS (Pega), easing application functionality change. Moved team to Agile development + release lifecycle. Team created $6M in savings Y/Y.* Leading team through portfolio transformation - vendor consolidation, Continuous Delivery + DevSecOps shift, architectural simplification. First team to consolidate dev/QA/support vendor model, create Agile Statement of Work, partner with global teams across IT + Global Business Services. Consolidation resulted in doubled productivity while saving $3.2M.* Leading mindset shift from business requirements documentation to true customer advocacy - incorporating Service Design practices. Partnered on ISO9001 + 27001 audits.*Team Awards Received: Business Innovation Award (Pega, 6/14); NC Technology Associations' Tech Award - Business Value: Use of Technology (11/14); Gartner’s BPM Excellence Awards for North America (12/14); Technical Services Pinnacle Award (Cisco, 1/15); Best Six Sigma: General Activity (Cisco, 9/15); Oracle's Chief Sustainability Officer of the Year (10/15); Program Success Award (Pega, 6/16); Technical Services Pinnacle Award (Cisco, 1/17).*Speaker: HICSS - Services Innovation Framework (1/16); Cisco Live - IT Management Track (6/16); ACA Leadership Conference (10/16); Cisco Live - IT Management (11/16); HICSS - Human-Centered Digital Transformation (1/17)
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  • Cisco
    Cultural Architect, Connected It Services - It
    Cisco May 2011 - Nov 2013
    San Jose, Ca, Us
    Architecting + delivering a better work environment + more engaged team members.• Immediate accountability for a global team of 155. Process + design impact to 6000.• Lead three combined teams (15 leaders) through organizational redesign process. Results: service-led emergent organizational design, improved alignment to client needs. One year later: less than 2% attrition, improved CSAT scores, improved employee-manager satisfaction. At year two, integrated a two acquired teams into the organization.• Coach to leaders, key individual contributors. Conduct ad hoc spot coaching, creation of Individual Development Plans (establish personal brand, development activities to solidify brand). Partnered with LinkUp ID and Social Style to understand interpersonal decision making + communication patterns, creating a common language and ensuring effectiveness across the team.• Lead identification of leadership and key individual contributor successors. Partnered with leaders to create training plans for successors.• Lead promotion + equity calibration for team of 155. Establish process for decision making.• Consultant to Senior Directors outside of reporting chain: ad hoc cultural + personal development work.• Member of RTP-IT Site Council (develop + grow site team), Lead of Personal Development Team (Mentoring programs, Book Club, Personal Development Panel), RTP-IT Innovation Champion (lead Innovation Days, Burning Platform Challenges + Idea Jams - build innovation capability, contribute improvement ideas impacting CSAT + cost avoidance). Worldwide IT Talent Strategy lead for Shadowing + Mentoring.• Keynote speaker: NC State's Center for Innovation Management Studies Spring Consortium, BASF Speaker Series: "Building a Culture of Innovation"
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  • Cisco
    Lead, Organizational Research + Development - Hr
    Cisco Aug 2010 - Jun 2011
    San Jose, Ca, Us
    Focus on innovation and capturing talent management transitions in the marketplace.• Researched innovation processes, industry best practices + metrics for success. Created strategy + innovation lifecycle for Organizational R+D.• Established key sources of innovation information, identified market adjacencies and idea sources to build the idea pipeline.• Recommended 4 viable market transitions, leveraged to create programs of value in Talent Management (i.e. Staffing as a Service)• Member of Innovation Leadership Forum, team of "intrapreneurs" in Cisco driving innovation across the company. Session lead for Cisco's 1st Innovation Forum in San Jose (2010)• Keynote speaker for Innovation in RTP's lecture series, Keynote speaker for Raleigh-Wake Society for Human Resource Management Lunch series: "Your Employees are Leaving and You Don't Even Know It"• Participant in AutoDesk’s IDEAS program (May 2011)• Graduate of Women Unlimited, Inc. LEAD program (June 2011)
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  • Cisco
    Human Resources Program Manager
    Cisco Jan 2008 - Aug 2010
    San Jose, Ca, Us
    Managed three highly successful programs for the Innovation and Operations teams of Global Staffing• New internal recruitment platform, projected to save $97M, foundation for internal career development program, Winner of the ERE award, 2010 (2009-2010)• Documentation repository for global staffing organization which reduced research time, and provided a single source of truth for governance (2008)• Web architecture strategy for internal/external global staffing sites; creation of University Relations external site leveraging web 2.0 technologies (2008)
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  • Spherion @ Cisco
    Performance & Compliance Manager
    Spherion @ Cisco Feb 2006 - Jan 2008
    Atlanta, Georgia, Us
    *Partnered with Cisco management team to establish and rollout staffing process and training for entire vendor staffing organization; ensured consistency and accuracy in all training and communication of information to staffing team through several media outlets, including shared folders, wikis, email and a physical manual. Training extended to additional vendor leaders and merger staffing teams. • Collaborated with cross-functional groups for rollout of new ATS; established new process workflow and revamped trainings which were used internationally; created training used internationally for hiring managers and acquisition staffing teams • Manager to individual contributors on Operations team• Act as a training consultant and member of solution design/implentation team with additional Spherion clients.
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Heather A. Yurko Skills

Program Management Cross Functional Team Leadership Strategy Leadership Talent Management Performance Management Organizational Development Change Management Management Vendor Management Project Management Training Human Resources Resource Management Employee Engagement Leadership Development Business Process Improvement Coaching Organizational Design Process Improvement Project Planning Social Media Webex Organizational Culture Start Ups Interviews Metrics Team Building Pmp Succession Planning Management Consulting Innovation Management Business Process Coaching Staff Organizational Effectiveness Personnel Management Mergers And Acquisitions Virtual Teams Software Documentation Policy Onboarding Interviewing

Heather A. Yurko Education Details

  • Teachers College, Columbia University
    Teachers College, Columbia University
    Organizational Psychology
  • Kutztown University Of Pennsylvania
    Kutztown University Of Pennsylvania
    Psychology

Frequently Asked Questions about Heather A. Yurko

What company does Heather A. Yurko work for?

Heather A. Yurko works for Mastercard

What is Heather A. Yurko's role at the current company?

Heather A. Yurko's current role is Workforce Transformer. Empathetic T-shaped leader driving global business outcomes via data, tech, people + process. Fmr Meta + Cisco..

What is Heather A. Yurko's email address?

Heather A. Yurko's email address is he****@****sco.com

What schools did Heather A. Yurko attend?

Heather A. Yurko attended Teachers College, Columbia University, Kutztown University Of Pennsylvania.

What skills is Heather A. Yurko known for?

Heather A. Yurko has skills like Program Management, Cross Functional Team Leadership, Strategy, Leadership, Talent Management, Performance Management, Organizational Development, Change Management, Management, Vendor Management, Project Management, Training.

Who are Heather A. Yurko's colleagues?

Heather A. Yurko's colleagues are Sabrina Alvarez, Savin Varshney, Tara Petrucci Jazayeri, Conrad Rybka, Clint Wilson, Crisc, Likhitheswari B., Niharika N..

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