Heather Ackerman Email & Phone Number

Meridianville, Al, Us

Remote

Overland Park, Kansas

Responsibilities include identifying and researching discrepancy trends between expected fee schedules and actual claim allowable, communicating fee schedule changes to supervisor, managing workflow of team members to ensure discrepancies are reviewed in a timely manner, training of new hires and providing support to existing team members, auditing returned worksheets, working cooperatively with other departments, rebooking claims to reflect accurate services and collect lost revenue.

Fayetteville, Arkansas Area

Responsibilities included insurance verification, review and scrubbing of hospital claims prior to final electronic submission, claim follow up, addressing claim rejections/denials, communicating with insurance companies and patients to resolve claim issues, identifying trends in claim rejections and credit balances and communicating such with supervisor to prevent future issues, review of payments received by VA and posting of appropriate account adjustments, managing account credit balances and issuing appropriate refunds to insurance/patient, answering patient account inquiries.

Huntsville, Alabama Area

Responsibilities included verification of insurance coverage and benefits, entering office and surgical charges, posting and reconciliation of both manual and electronic payments, electronic and paper claim filing, insurance claim follow up, filing appeals on claim rejections, responding to both internal and external patient account queries, creation and maintenance of 8 payer specific fee schedules, review/audit of patient charts to ensure accurate billing, update of CPT database upon the addition of new office procedures, precertification of all surgical procedures and collection of patient financial responsibility prior to services, precertification of all CT/MRI imaging ordered, collection of outstanding patient accounts, managing of credit balances and issuing of appropriate refunds, assisted practice manager with re-credentialing of physicians, obtaining referrals from patient PCP’s as required by payers, assist front office with patient check in/out, answering phones, scheduling of office visits, procedures, in/outpatient surgical procedures and outpatient imaging; copying of medical records and training of new staff members in both insurance department and front office.

Huntsville, Alabama Area

Duties included entering office and surgical charges, manual posting and reconciliation of insurance and patient payments for multi-specialty, multi-physician billing group. Other responsibilities included filing of electronic and paper claims; follow up on outstanding insurance claims and submission of claim appeals to insurance companies. Specialty practices included General Surgery, Urology, Gastroenterology, Emergency Medicine and physician professional component fees.

Huntsville, Alabama Area

Responsibilities included insurance verification, charge entry, claim filing, manual payment posting, collection of accounts and assisting office manager with practice re-credentialing. Assisted front office with answering phones, patient check in/out and scheduling as well as assisting the physician with office procedures and performing simple extremity x-rays.

Bachelor Of Arts (B.A.), Psychology

Activities and Societies: Delta Sigma Chi Sorority, Yearbook Staff

High School Diploma, College Prep

Activities and Societies: Key Club, Talent Time, Color Guard, Dancing