Excels at technical troubleshooting within an enterprise environment, including system troubleshooting, degradation of services events, and data recoveries. Account creation and maintenance. Tracking Priority 1 issues, with responsibility for the timely documentation, resolution, and closure of trouble tickets. Extensive experience working with customers/clients to assist with any questions or assistance that may be needed to resolved any ongoing issues. Monitoring and maintaining systems in accordance with DoD mandated policies; investigating potential security breaches and reporting as necessary.Auditing computer systems to ensure compliance with mandated policies and reviewing logfilesSupporting HBSS deployment to the MSC enterprise network environment, ensuring configurations follow DoD and MSC requirements.Assisting with Security Technical Implementation Guide (STIG) remediation on HBSS servers/applicationsAssisting as needed with network accreditation efforts by providing documentation for HBSS systems. Routine security administrative functions, remediation of noncompliant devices and incident response