Heather Alder

Heather Alder Email and Phone Number

Maintenance Administrator @ AT&T
Detroit, MI, US
Heather Alder's Location
Detroit, Michigan, United States, United States
About Heather Alder

I developed a fondness for figuring stuff out young. Be it changing a tire, building furniture, or creating PowerPoint presentations, I have been able to figure these things out and utilize them throughout my life.Professionally it has provided me with opportunities I would have been denied without my demonstrated ability to learn and also share my knowledge. From being chosen as my fellow Union members to represent them as their Unions Unit Vice President, to also being chosen by management as both a service leader, and service representative of the year, I demonstrated a drive to expand my knowledge and the knowledge of others.I have a strong desire to assist others, while continuing to learn from new experiences. I have been given many opportunities to do so they volunteer work. From learning how to coordinate a telethon, to learning how to paint my enthusiasm makes these opportunities exciting and fun.

Heather Alder's Current Company Details
AT&T

At&T

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Maintenance Administrator
Detroit, MI, US
Heather Alder Work Experience Details
  • At&T
    Maintenance Administrator
    At&T
    Detroit, Mi, Us
  • At&T
    Lead Trainer
    At&T Feb 2024 - Present
    United States
    Assist management with implementing policy by assuring representatives are given resources to successfully follow policies.Create training for updated or new work.Assist representatives with work escalations.
  • At&T
    Maintenance Administrator
    At&T Mar 2015 - Present
    Greater Detroit Area
    Assist in resolving emergency and necessary repair of circuits during non-business hours to assure both customer resolution and satisfaction and company service standards are met or exceeded.
  • At&T
    Customer Service Representative
    At&T Oct 2001 - Mar 2015
    Detroit/Pontiac
    Assist Government and Large Business Customers with their Billing concerns, including multi-million dollar audits; Assist Management with implementing new systems for internal and external customers;Lead and train other Service Representatives on numerous Methods and Procedures, and work with system administrators to solve/correct any concerns/issues; Assist Large Business customers with large service implementation or service issues.
  • Communication Workers Union
    Union Unit Vice President
    Communication Workers Union May 2005 - Dec 2024
    Greater Detroit Area
    Work on promoting Union platforms to our fellow Union Members, and Politicians.Assure Union members job security and fair treatment thru following the Grievance procedures set forth in the Union Contract, and working with management to find a fair agreement, when possible, or working with Labor and our National Labor Board in our members interest.Volunteer locally on numerous charitable activities; also partner with management in company charitable initiatives to assure the largest member participation.

Heather Alder Education Details

Frequently Asked Questions about Heather Alder

What company does Heather Alder work for?

Heather Alder works for At&t

What is Heather Alder's role at the current company?

Heather Alder's current role is Maintenance Administrator.

What schools did Heather Alder attend?

Heather Alder attended University Of Michigan-Dearborn, University Of Michigan-Dearborn, University Of Michigan-Dearborn.

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