Heather Ali Email & Phone Number

Chicago, IL, US

Greater Chicago Area

• Assisted in client implementations to gather client requirements, development, testing and documentation
• Experience to identify and make recommendations to improve client business processes and reporting
• Develop training material for clients on Salesforce and Microsoft Dynamics CRM implementation projects
• Maintain thorough knowledge of advancements in technology, industry trends and Microsoft product enhancements
• Lead interactive training sessions for clients throughout the full implementation project
• Troubleshoot and resolve system errors and performance related issues

Chicago, IL

• Project scoping and development of high-level milestones and detailed work plans
• Coordinate with support resources on issue resolution of the software
• Execute IIPSE implementation project
• Work closely with clients and implementation team members
• Provide leadership of overall business process architecture (requirements gathering, application/system configuration, front-end workflow optimization, business reports provided from the system)
• Collaborate with IT resources to help identify data integration requirements to support required functionality

Purdue University

• Instruct and lead 40+ individuals to effectively utilize the programming language MATLAB
• Apply real life scenarios to the learning process to encourage students to see the value behind their course material
• Offer assistance to individuals struggling outside of class; answer questions to help students accelerate in their studies

Third Street Market

• Lead and manage student employees in achieving high performance of the store by offering training to new employees, the use of shift agendas and sharing my personal experiences as weekend head staff
• Assist customers as needed to ensure full quality of customer service and promote sales of merchandise ensuring my title as Employee of the Year

Burr Ridge, IL

• Data cleansing through filtering and sorting to turn large datasets into useful and readily available information
• Perform diagnostics to create the simplest data collection to provide reports to the lenders
• Collaborate with marketing management to prioritize/assist business information needs in order to promote high efficiency of the company
• Analyze/interpret trends of large, complex data structures in order to improve current processes and database setup

North Riverside, IL

• Exemplified quality customer satisfaction by providing assistance on the sales floor, Kiosk and register
• Solicited Kohl’s Charge cards while assisting in cashier assistance
• Maintain and replenish merchandise on sales floor to aid the increase of sales

Forest Park Park District

• Provide first aid/CPR assistance (American Red Cross and CPR certification)
• Save active and passive swimmers, ensuring safety of patrons
• Coach swimmers of all ages in water safety and learning to swim

Riverside, IL

• Provided supervision of a three child family
• Provided additional services of cooking and cleaning when needed

• Assist patrons with quality customer service and provided admissions consulting

Bachelor Of Science - Bs, Business Mathematics, Alumni

Activities and Societies: President of Sigma Alpha Phi-National Society of Leadership and Success Teacher Assistant for Mathematics.

Bachelor Of Science - Bs, Applied Statistics, Alumni

Logistics, Materials, And Supply Chain Management

Logistics, Materials, And Supply Chain Management

High School