Drafted and reviewed trust and will documents using client questionnaires, Microsoft Word templates, and Microsoft Excel data sheets.

Researched federal and state law questions from state legislators and completed legislative drafting projects with supervising attorney review.

Researched federal and state law and regulations related to public health law and policy projects with supervising attorney direction and review. Checked citations and updated citation format on an article to be published. Participated in weekly attorney and researcher team meetings.

Researched legal questions and drafted pre-trial motions for medical malpractice and criminal defense cases with supervising attorney direction and review. Reviewed discovery documents and created notes.

Drafted a succession plan for nonprofit focused on American Indian wills and probate cases. Researched legal questions and drafted motions for probate cases with supervising attorney review. Compiled notes and statistics on probate appeals cases heard by the Board of Indian Appeals.

Trained to act as a will scrivener for American Indian wills under supervision by a licensed attorney. Also performed legal research and writing related to Indian probate cases. Collaborated with student fellow and licensed attorney on will writing and legal research tasks.

I started working with the Product Design team in addition to my work as a technical writer, and worked on a transition from Product Management to Product Design with the managers of both teams.During the transition, I continued to act as the primary author of content for the static website at https://docs.kubra.io, which includes documentation for 3 enterprise software products.I collaborated with user experience designers and visual designers on the Product Design team to write and update content for product user interfaces, including field labels, on-screen instructions, tooltips, and error messages. I also contributed functional notes to mockup files to help designers and product developers track the results of group discussions and user testing.The product interfaces I contributed to are used by KUBRA employees, client employees, customers of KUBRA's clients, and the general public.

I transferred from the Product Development team to the newly formed Product Management team as part of an internal reorganization at KUBRA Arizona, Inc. I met weekly with the Product Management team to discuss processes for collecting and refining new product and feature ideas, address issues, and plan internal and external communication about product roadmaps and releases. In this role, I refocused my work toward information architecture and user experience initiatives, using the knowledge I gained in my previous positions at KUBRA to improve processes.I continued to act as the primary author of content for the static website at https://docs.kubra.io, with updated documentation for 3 enterprise software products.I also collaborated with the 6 people on the Product Design team to write and update content for product user interfaces, including field labels, on-screen instructions, tooltips, and error messages. These interfaces are used by a combination of KUBRA employees and client employees, or they are used by customers of KUBRA's clients and the general public.I managed an initiative to organize company documentation on Google Drive and held internal training sessions with employees of KUBRA Arizona to explain the new file structure and its relationship to their job responsibilities.I regularly responded to questions and requests from the sales team, support team, project managers, the director of marketing, the director of product engineering, and the senior vice president of solutions strategy. In response to these requests, I created documents for communicating with important clients, KUBRA executives, and the board of directors about topics including incident response, company goals and progress, and new product initiatives.

The primary duty of this role was to interview software developers and project managers to create and maintain technical documentation including web service guides, feature descriptions, and user guides for 6 enterprise software products.I implemented a static website published to https://docs.kubra.io using GitHub, Hugo, and Netlify to manage digital technical documentation for updated versions of 3 enterprise software products. This project included identifying the technology, selecting and customizing a Hugo template, and creating all content for the website in Markdown format.I managed an average of 14 proposal responses per year resulting in a total of more than 7.2 million USD in revenue, including project management and content management in RFPIO, copy-editing, and formatting. I also led the initiative to purchase RFP management software for KUBRA, including making a case to sales department leadership, conducting vendor research, setting up two demonstrations, creating a feature/cost comparison between the two vendor finalists, and providing initial content for the new content library from previous proposal responses.

This position was a continuation of my work for iFactor when the company was acquired by KUBRA in January 2016. I primarily collaborated with the Sales and Marketing teams to create marketing materials including product overviews, PowerPoint presentations, white papers, case studies, and blog posts for 4 enterprise software products.In addition, I worked with Software Engineers and Developers as the primary author of technical documentation such as feature descriptions and user guides for 4 enterprise software products.Other projects I worked on with the Director of Marketing included planning attendance at 6-10 trade shows per year and the annual iConnect client conference for 50-80 attendees and writing and editing copy for a website redesign and company rebranding project.I also worked on a project for the HR team where I updated 42 job descriptions to comply with company guidelines and coordinated manager review and approvals in 2 months.For the Sales team, I managed proposal responses including copy-editing and formatting in Word and Excel.

Worked with the Director of Marketing to plan and create press releases, PowerPoint presentations, and other marketing materials for 4 enterprise software products that provide customer communications tools for utility companies.Wrote and edited copy for a website redesign and company rebranding project.Wrote 75 blog posts, 7 white papers, 5 case studies, and product documentation for 4 enterprise software products using information from the sales team, project managers and software developers.Assisted with planning and running an annual client conference for 50-80 attendees.Assisted the Sales team with proposal responses, including copy-editing and formatting in Word and Excel.

Reviewed time and expense entries and processed office expenses and employee expense reports for approximately 50 employees in SpringAhead and QuickBooks.Completed weekly and monthly accounting and HR reports.Managed stock of office and break room supplies.Updated employee handbook with new and revised policies.Planned events including company lunches, annual holiday party, and annual customer conference for 50-80 attendees.

This role was responsible for a combination of communication, office management, and accounting duties. I answered and directed incoming phone calls from customers and vendors, created and sent invoices for completed work, tracked the status of customer accounts, contacted customers with due date reminders, and managed the inventory of office supplies.All Pro Industrial used JobBOSS software for tracking orders. In this role, I used the JobBOSS program to create new orders, attach purchase order scan files, confirm completed quantities, correct errors in pack slips as needed, create invoices, run weekly and monthly reports, and respond to inquiries from customers, the shop manager, and the CEO.I was also responsible for maintaining the hard-copy customer files including tax exemption updates and year-end archiving. To reduce the amount of time needed to research questions about purchase order details, I implemented a system for scanning and storing digital copies of paper purchase orders as they came in.

All Pro Industrial provides finishing services including paint, powdercoat, chemfilm, and screenprinting for commercial and industrial parts, including parts for military contracts. The primary duties of the shipping/receiving clerk are to create pack lists and coordinate shipping via customer pickup, company truck delivery, UPS, FedEx, and courier.The role also required regular communication both internally and externally in person, by phone, and via email. Topics included order status updates, order requirements, payment terms, and shipping requirements.While in this role, I maintained hardcopy blueprint files and managed digital certification forms. I also introduced a process change from relying on hardcopy certification forms to primarily digital forms. This helped reduce the amount of paper and ink used, and assisted with customer inquiries in cases where the hardcopy certification form delivered with the parts was misplaced or damaged.To assist my replacement, I also wrote instructions describing processes for all shipping and receiving responsibilities.

As part of the peer tutoring staff at the ASU Writing Center, I helped undergraduate and graduate students from a variety of majors with writing assignments including essays, lab reports, cover letters, business letters, and resumes. In 30-minute tutoring appointments, I discussed organization and construction of writing with both American national and international students, providing input based on the specific requirements of the assignment.

I assisted a department of 4 librarians specializing in government documents to maintain a collection of United Nations, national, state, and local government documents and microfiche. Some specific projects I worked on included planning for a shift of United Nations microfiche to make room for new shipments, checking in shipments of books and microfiche, relabeling all books in the reference stacks, and converting a document from microfiche to CD to mitigate loss due to theft of the microfiche copy. I also assisted patrons with finding items in both the government documents stacks and regular stacks as needed.