Managed staff of 40+ employeesHired and trained new staffMaintained books and record keeping including: daily sales, accounts receivable, accounts payable, inventory, online accounts, and payroll.Created and managed store marketing and events/promotions for the store.Implemented a new training and delivery program for B&N membership, and increased enrollment by 30% the first 6 months, and 45% over the first year of the new program.Made order decisions for books, and all… Show more Managed staff of 40+ employeesHired and trained new staffMaintained books and record keeping including: daily sales, accounts receivable, accounts payable, inventory, online accounts, and payroll.Created and managed store marketing and events/promotions for the store.Implemented a new training and delivery program for B&N membership, and increased enrollment by 30% the first 6 months, and 45% over the first year of the new program.Made order decisions for books, and all other merchandiseWorked with District Manager and Regional Director reviewing YTD sales data, and forecasted sales goals and review TTD Created and managed store budgets based on previous year's numbers and expected growth.Provided excellent customer relations.Earned awards for increasing sales and B&N membership performance Show less

Managed staff of 20+ employeesRecruited, hired and trained new staffMaintained books and record keeping including: daily sales, inventory, and payrollParticipated in developing and implemented new merchandising plan for men’s product line

Responsibilities included, but were not limited to: hiring/training new showroom staff, new store build-outs and openings, inventory audits, and loss preventionOpened all new stores, including build-outs, new showroom inventory, hiring, and trainingImplemented new quality process that reduced remake cost by 50%Member of national team that created all merchandising displays and determined overall design for new showroomsOperations Quality ManagerResponsibilities… Show more Responsibilities included, but were not limited to: hiring/training new showroom staff, new store build-outs and openings, inventory audits, and loss preventionOpened all new stores, including build-outs, new showroom inventory, hiring, and trainingImplemented new quality process that reduced remake cost by 50%Member of national team that created all merchandising displays and determined overall design for new showroomsOperations Quality ManagerResponsibilities included, but were not limited to: quality audits, process/procedures, new store openings and store closings, and auditing store merchandisingAudited all showrooms [109] for overall quality of best sales practices and merchandisingCreated and implemented new store opening procedures that reduced overall showroom opening cost by over 15%Created and implemented a standardized quality audit process that cut national operations costs by nearly 10% Show less