Heather Amabile Email & Phone Number

Matawan, NJ

• The Account Manager is part of the Sales Department with the primary responsibility of customer retention and customer growth. An Account Manager is responsible for developing and nurturing Executive-level.
• Increase Customer Retention by identifying opportunities for expansion and issues preventing success through ongoing Executive Engagement, Proactive Calling and Account Reviews
• Manage the Contract Renewal process inclusive of affirming and/or re-establishing the bale of iCIMS software to all keep Customer stakeholders and presenting out long-term vision as a technology partner
• Serve as a clients’ advocate internally at iCIMS
• Coordinate with appropriate internal resources to assist Customers achieve their business goals and/or overcoming product or service related escalations
• Maintain accurate and current records of customer interactions and transcripts, recording details inquiries, complaints and comments as well as actions taken

-Interact with potential large scale clients (500 employees +) to understand the business solutions they are seeking in regards to their specific recruiting needs-Generate and engage opportunities with potential clients for iCIMS, a leading Talent Management SaaS provider-Conduct a series of screening questions in order to qualify potential customers to.

Washington D.C.

-Researched and administered social media tools on a daily basis in support of clients’ social media strategy -Assisted in link building campaigns in coordination with client SEO goals-Actively developed brand awareness, generated inbound traffic and aided in the marketing campaign of newly launched companies-Ensured a smooth seamless process and secured.

Participate in sales promotional activities and currently ranked one of the top servers in salesCertified in T.I.P.S Alcohol certification program Contribute to the success of the fast-paced environment while multi-tasking and upholding exemplary customer service

Glen Mills, PA

-Updated social media platforms in order to keep the public aware of special promotions and events-Created and sent out bi-weekly e-mail blasts to clients -Negotiated and set up advertising packages with local papers, TV, and radio stations-Planned and executed themed celebration events (i.e.: St. Patrick’s Day, Phillies Home Opener)

Long Branch, NJ

-Scheduled appointments for clients to review needs for planning events-Prepared and held meetings with clients to coordinate dates, times, and appropriate supplies for events -Delegated duties in the logistical set-up process for the functions-Organized and supervised each event to ensure proper execution