Heather Amabile Email & Phone Number

Matawan, Nj

The Account Manager is part of the Sales Department with the primary responsibility of customer retention and customer growth. An Account Manager is responsible for developing and nurturing Executive-level relationships with existing Customers in order to identify both opportunities for expansion and issues that impact a Customer’s overall success with iCIMS. This is accomplished through a combination of scheduled Executive Account Reviews, proactive outreach, and reactive response to both Executives and Customer-identified primary Points of Contact. Account Manager’s work closely with all Departments at iCIMS to maximize customer retention, grow existing customer engagements, and also ensuring iCIMS’ delivers a Customer Experience that is second to none.Responsibilities:• Increase Customer Retention by identifying opportunities for expansion and issues preventing success through ongoing Executive Engagement, Proactive Calling and Account Reviews• Manage the Contract Renewal process inclusive of affirming and/or re-establishing the bale of iCIMS software to all keep Customer stakeholders and presenting out long-term vision as a technology partner• Serve as a clients’ advocate internally at iCIMS• Coordinate with appropriate internal resources to assist Customers achieve their business goals and/or overcoming product or service related escalations• Maintain accurate and current records of customer interactions and transcripts, recording details inquiries, complaints and comments as well as actions taken

-Interact with potential large scale clients (500 employees +) to understand the business solutions they are seeking in regards to their specific recruiting needs-Generate and engage opportunities with potential clients for iCIMS, a leading Talent Management SaaS provider-Conduct a series of screening questions in order to qualify potential customers to understand and assess the business solutions they are seeking for their Talent Platform needs-Nurture leads over months while calling, emailing, and connecting on LinkedIn to stay on the clients radar-Research and cold call prospective clients to market iCIMS to them in a positive light in order to develop a good rapport with clients before forwarding the leads to the sales team-Awarded Outstanding Performer of 2013 for Marketing

Washington D.C.

-Researched and administered social media tools on a daily basis in support of clients’ social media strategy -Assisted in link building campaigns in coordination with client SEO goals-Actively developed brand awareness, generated inbound traffic and aided in the marketing campaign of newly launched companies-Ensured a smooth seamless process and secured new business with clients to make sure their customer experience was second to none-Helped create and edited press releases for clients newly launched companies-Acted as a liaison between owner and clients via Skype in order to explain the progress of the campaign

Participate in sales promotional activities and currently ranked one of the top servers in salesCertified in T.I.P.S Alcohol certification program Contribute to the success of the fast-paced environment while multi-tasking and upholding exemplary customer service

Glen Mills, Pa

-Updated social media platforms in order to keep the public aware of special promotions and events-Created and sent out bi-weekly e-mail blasts to clients -Negotiated and set up advertising packages with local papers, TV, and radio stations-Planned and executed themed celebration events (i.e.: St. Patrick’s Day, Phillies Home Opener)

Long Branch, Nj

-Scheduled appointments for clients to review needs for planning events-Prepared and held meetings with clients to coordinate dates, times, and appropriate supplies for events -Delegated duties in the logistical set-up process for the functions-Organized and supervised each event to ensure proper execution