Heather Anderson work email
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Heather Anderson personal email
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A highly motivated, experienced and resourceful clinical systems professional with wide-ranging experience in the sales, customer service and customer relationship environment, using excellent communication & interpersonal skills to build strong relationships. I consistently achieve and exceed sales targets. Quick to learn and adapt to the fast paced, ever changing healthcare environment.Extensive knowledge of the NHS, working a large portfolio of customers across several Healthcare Economies. Experience of programme management of key strategic accounts. Management of successful field based teams.
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Account DirectorOptumukMaidstone, Gb -
Sales DirectorEmis Aug 2021 - PresentLeeds, West Yorkshire, Gb -
Account DirectorEmis Oct 2019 - Aug 2021Leeds, West Yorkshire, Gb
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Senior Business Development ManagerEmis Oct 2018 - Oct 2019Leeds, West Yorkshire, Gb
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Strategic Account Manager/Business Development ManagerEmis Jan 2015 - Oct 2018Leeds, West Yorkshire, GbResponsibility for achieving sales and business targets across London, Kent & East AngliaKeep abreast of changes in NHS – most recently focusing on NHS Long Term Plan, Primary Care Networks and out of hospital strategies Develop new and existing relationships and achieve high levels of customer satisfaction Ensure the promotion, management and delivery of products and services, through marketing and attending eventsManaging complicated enterprise sales, creation of value propositionsWork with product managers to drive the direction and development of products and services to protect and develop businessMaintain an accurate CRM with sales pipelineManage sales through quote, contract and invoiceWork collaboratively with internal stakeholders such as clinical leads, trainers, support and developersProvide written responses to bids and tendersProduce business plans for each healthcare economy through understanding each customer, their current EMIS footprint, strategic view and align with the product roadmap
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Strategic Programme ManagerEmis Sep 2013 - Dec 2015Leeds, West Yorkshire, GbWorked with key strategic customer accounts (Pathfinder customers)Delivered specific strategic development projectsActed as liaison point between customer and internal departmentsManaged and monitored EMIS and customer deliverables ensuring that both parties deliverOversaw customer testing and piloting of early adopter phases of software developmentIdentified any new product or development opportunities and feed into businessProvidede product and programme deployment expertise to internal teams
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Service Relationship Manager Then Head Of Service Relationship ManagementEmis Apr 2012 - Aug 2013Leeds, West Yorkshire, GbPromoted to Head of Department after 4 months, a new role in the businessResponsible for a team of field based Service Relationship ManagersDeveloped new processes for improving team interaction and activityFed into SIPs, challenging and changing ways of working Provided weekly management reports on team activityBuilt and maintained relationships with customers who have service related issues, take ownership until resolutionAttended customer service reviews at strategic levelMeasured and reported on the customer experienceUsed proactive data analysis to identify trends, issues or areas of concern
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Regional ManagerEmis Jan 2011 - Apr 2012Leeds, West Yorkshire, GbLine management of field based training teamUndertook PDPs and appraisalsResponsible for resolving regional customer complaintsUndertook process to improve customer experience when migrating or upgrading systemsOngoing coaching to ensure continued success and motivation of teamResponsible for staff induction processDelivered ongoing training programmes for teamCarried out training assessments to ensure team were suitably ready to deliver training and for their ongoing accreditation
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Strategic Account ManagerEmis May 2010 - Jan 2011Leeds, West Yorkshire, GbAs per current Business Development Role apart from Primary Care focus only
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Operations Manager/Senior Operations ManagerEmis Mar 1999 - Apr 2010Leeds, West Yorkshire, GbResponsible for staff induction processOrganisation and chairing of team meetingsCarried out training assessments for new staff and ongoing accreditationManagement of team diaries and appointment conflictsTrained end-users in the use of all EMIS clinical systems, agreeing training plans and providing guidance and support to Primary Care staff at all levelsLiaised with Primary Care Organisation staff to facilitate and implement training projects. Attended local User Group Meetings, Practice Manager Forums and Customer Care Visits as required - using these opportunities to promote new services, products and software enhancementsResponsible for the promotion, management and delivery of products and services to existing business, within the region, achieving agreed targetsIdentified and developed commercial opportunities (for new and existing business)Software demonstrations to both EMIS and Non-EMIS audiencesGenerated and maintained up to date market intelligence information regarding the existing user base
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Assistant Practice ManagerNhs Mar 1998 - Mar 1999Gb -
Contract ManagerNhs West Kent Mar 1996 - Mar 1998
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SecretaryNhs West Kent 1993 - 1996
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Research AssistantNhs West Kent Jan 1992 - Jan 1993
Heather Anderson Skills
Heather Anderson Education Details
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Bartholomew School
Frequently Asked Questions about Heather Anderson
What company does Heather Anderson work for?
Heather Anderson works for Optumuk
What is Heather Anderson's role at the current company?
Heather Anderson's current role is Account Director.
What is Heather Anderson's email address?
Heather Anderson's email address is he****@****lth.com
What is Heather Anderson's direct phone number?
Heather Anderson's direct phone number is +4479063*****
What schools did Heather Anderson attend?
Heather Anderson attended Bartholomew School.
What skills is Heather Anderson known for?
Heather Anderson has skills like Project Management, Healthcare, Management, Team Management, Change Management, Strategic Planning, Performance Management, Project Delivery, Service Delivery, Team Leadership, Business Process Improvement, Healthcare Information Technology.
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