Heather Andreadis Email & Phone Number

Toronto, On, Ca

-Primary Specialist for 3 product areas. -Manage queues and escalate issues to product teams.-Keep up to date on product releases and provide feedback on new features.-Assisted in operational needs such as creating the support structure and implementing Salesforce set up as well as writing documentation for internal teams.Q4 Platform provides a centralized resource for IROs to manage their workflows across the Q4 product suite. Engagement Analytics (EA) is an application… Show more -Primary Specialist for 3 product areas. -Manage queues and escalate issues to product teams.-Keep up to date on product releases and provide feedback on new features.-Assisted in operational needs such as creating the support structure and implementing Salesforce set up as well as writing documentation for internal teams.Q4 Platform provides a centralized resource for IROs to manage their workflows across the Q4 product suite. Engagement Analytics (EA) is an application within Q4 Platform that allows IR teams to understand investor behaviour across their website, communications, and investor events. Show less

Q4 Desktop is a comprehensive IR platform that enables public companies to elevate their daily workflow by connecting CRM, targeting as well as program analytics - including investor behavior on websites and events - in one intuitive solution.

Toronto, Ontario, Canada

-Work with the Q4 Web content management system to help our publicly traded clients with fixes and content changes to keep their websites up to date and compliant with regulatory standards.-Utilizes Salesforce Service Cloud to balance multiple priorities while keeping client satisfaction high and resolving tickets in a timely manner. -Use technical skills in HTML, CSS, JavaScript, and jQuery, to solve complex technology problems including browser-based applications, server-side and… Show more -Work with the Q4 Web content management system to help our publicly traded clients with fixes and content changes to keep their websites up to date and compliant with regulatory standards.-Utilizes Salesforce Service Cloud to balance multiple priorities while keeping client satisfaction high and resolving tickets in a timely manner. -Use technical skills in HTML, CSS, JavaScript, and jQuery, to solve complex technology problems including browser-based applications, server-side and infrastructure challenges.-Consistently in the top 20% of closed cases per week and with an average feedback score of above 96%. Show less

Toronto, Ontario, Canada

- Completed Juno College's full-time immersive Web Development Bootcamp to solidify core front-end concepts and further develop personal portfolio.To visit project links and github repositories see the projects section at heatherandreadis.comWhere Can I see...?React / API / CSS3 / HTML5Pulls a randomly generated selection of art based on user input from the collections of two museums. Allows user to 'heart' pieces and tells them which museum they should visit… Show more - Completed Juno College's full-time immersive Web Development Bootcamp to solidify core front-end concepts and further develop personal portfolio.To visit project links and github repositories see the projects section at heatherandreadis.comWhere Can I see...?React / API / CSS3 / HTML5Pulls a randomly generated selection of art based on user input from the collections of two museums. Allows user to 'heart' pieces and tells them which museum they should visit based on which had the most selected pieces. Powered by the Harvard Art Museums API and Rijksmuseum API.Trivia QuestjQuery / Javascript / API / HTML5Paired programming project conceptualized and built with Lucas Sibernagel. Trivia app that tests user's knowledge in the six Trivial Pursuit categories. Created with jQuery and utilizes a namespacing pattern organization. Questions pulled from the Open Trivia Database API.Nonna's LasagnajQuery / Javascript / Sass / HTML5Game in which user races against the clock to eat as much of Nonna's lasagna as possible. When time is up, alert displays a message from Nonna depending on how much lasagna was eaten. Built with jQuery, JavaScript and SCSS. Show less

Toronto, Ontario, Canada

- Created exceptional customer service experience by educating guests about culture, brand and product benefits.-Actively maintained shop appearance, keeping merchandise stocked and organized, while ensuring that the showroom was clean and well presented.- Contributed to the achievement of daily shop sales targets in a variety of ways such as running fitting rooms, accurately utilizing the Point of Sale system, and additional duties supporting the management team.

Greater Toronto Area Metropolitan Area

-Oversaw implementation of all merchandising and marketing in top-volume stores (Square One, Sherway Gardens).-Consistently produced positive metrics; surpassing company averages in comp-sales, sales targets, and inventory leveraging in micro and macro time periods. -Analyzed sales data weekly and communicated information in a variety of methods.-Member of the New Store Opening (NSO) team that travelled to multiple locations across North America to assist in merchandising and set… Show more -Oversaw implementation of all merchandising and marketing in top-volume stores (Square One, Sherway Gardens).-Consistently produced positive metrics; surpassing company averages in comp-sales, sales targets, and inventory leveraging in micro and macro time periods. -Analyzed sales data weekly and communicated information in a variety of methods.-Member of the New Store Opening (NSO) team that travelled to multiple locations across North America to assist in merchandising and set up. Show less

Toronto, Ontario, Canada

-Communicated with team to achieve sales targets and operational needs of the store. -Produced company leading customer services and sales metrics. In 2015 fiscal year store achieved highest overall customer experience score and 'customer feels valued' score in the company as well as meeting sales goal required for volume change. -Maintained high level of product knowledge to assist customers and train employees.

Toronto, Ontario, Canada

-Worked collaboratively to execute the 2014 Small Business Outreach Program. -Communicated with businesses across the city to administer surveys and provide education. With partner personally collected over 250 surveys from across the city. -Analyzed data and prepared regional and provincial presentations based on findings.

Bach, Psychology

Activities and Societies: - Chair, Residence Conduct Board (handled appeals of ResRule violations) - Member, Judicial Committee - Faculty.

Wordpress & Shopify Theme Development

-Built custom themes for both Shopify and Wordpress -In Wordpress utilized tools such as the Gutenberg Block System, Custom Fields, Post.

Intro To Web Development (Accelerated)

- HTML, CSS, and responsive design - Precompiled syntaxes such as Sass - Converting professional designs to HTML & CSS - Layout models.

Continuing Studies

- Art of Type - Intro to Visual Analytics - Colour Theory in Digital Design

Https://Www.Codecademy.Com/Profiles/H.Andreadis

-Learn Color Design -Learn Responsive Design -Learn Sass -Building Interactive Javascript Websites -Learn Bootstrap -Data Visualization.