Heather Anthony Email & Phone Number

Dallas/Fort Worth Area

• Managed & improved financial tracking processes inter-departmentally which has resulted in accurate revenue reconciliation & reduced costs of $8 Million in 2016.• Worked directly with the SVP on monthly, quarterly & annual P&L & financial analyses to better forecast project profitability & operating results.• Role evolved into an Analyst position that involved, not limited to, detailed root cause analyses to find & explain variances between actual & forecasted expenditures.• Responsible for managing a $30 Million budget for the entire Walmart gaming category. This included maintaining general ledgers, invoice maintenance, & budgeting.• Streamlined operational efficiencies by creating efficient record retention & visibility through multiple departments.• Analyzed & deployed merchandising, marketing & sales activity Call Reports that were used by over 4,000 employees to manage over 8,000 store visits each week.• Directly worked on projects & financials with clients including EA, Disney, Sony, Activision, Microsoft & Take Two amongst others.• Assisted with the development of online KPI Dashboards displaying real-time performance & sales data for 11 gaming clients including Microsoft, Sony, & Nintendo.• Delivered accurate & thorough reporting of KPI & visit summaries for Executive Leadership.• Coordinated & participated in the collection, interpretation & writing of technical documentation including operational process flows, end users documentation, & reporting analysis.

Dallas/Fort Worth Area

• Performed audits across multiple software and system platforms to ensure policy and procedure guidelines were met for over 150 employees.• Identified areas for improvement and coordinated with management to implement new or improved processes for resolution.• Redesigned and implemented a whole new quality process across the pharmacy. Wrote quality guidelines book and consequential SOP’s for teammates. Led training classes to educate current and new employees on the new quality expectations.

Dallas/Fort Worth Area

• Local project manager for migration of newly acquired Southwest Regional customers to the Verizon CSG system. Managed a team of 7 to meet all project deadlines while transferring over 250,000 customers successfully with minimal service interruption. • Oversaw up to a 23-person support team that provided an internal and external company support that incorporated technological solutions to address those needs.• Performed team lead duties, ensuring information was shared among all members of the team, providing training to new member and providing tier 2 escalation support.