Receive and dispatch appropriate apparatus’ to facilities and transport to other facilities as well as dispatching and tracking ambulances for emergency traffic. Working knowledge of the Valley’s cities. Multitask using radios, answering phones and entering information into the computers. Triaging calls for priority responses of most urgent attention. Customer service with the different facilities and a good professional relationship with the fire department to optimize quality of appropriate responses.

Face to face customer assistance with scheduling appointments in conjunction with the doctors requests for testing, procedures and follow up appointments. Called patients to schedule appointments as well.

Fielded emergent and non-emergent inbound calls and dispatched appropriate apparatus to residents. Handled high call volume and monitored employees fir quality assurance and provided callers with preliminary medical assistance. Able to multitask and handle high stress situations. Used resources both internal and external to provide assistance to employees and callers alike.

Gate agent customer service representative. Handled face to face interaction with passengers assisting in checking them in for flights, baggage screening, rebooking them on alternate flights if necessary and handled delayed and canceled flight instances and helped accommodate passengers with alternative options for their needs.