Heather Ashby Email & Phone Number

Land O Lakes, Fl

heathera.mymonat.com

https://www.scentsy.com/hashby

Assigned to conduct in-depth investigations of suspected and potential fraud cases. Partnered with local, state and federal law enforcement / fire professionals to gather information. Advised claims / underwriting departments, providing expertise to support decision-making. Monitored / examined regional fraud trends to support proactive, preventive responses. Maintained detailed document of case progress / outcomes. Developed and delivered fraud training to team members.Key Contributions:Successfully identified regional fraud trends, communicating information with all departments and developing effective strategies to minimize issues.Achieved arrest and prosecution of a number of suspects charged with insurance fraud, with 3 convictions and multiple cases pending.Played a key role in the closure of multiple medical clinics not complying with state legal requirements.

Investigated and evaluated bodily injury claims for property / casualty personal lines, ranging to moderately complex auto, personal injury and medical payment claims. Assessed legal liabilities, jurisdiction, injury levels and other relevant factors to develop settlement value / denial recommendations. Negotiated equitable claims in alignment with policy, regulatory, and organizational requirements. Created and maintained comprehensive documentation. Key Contributions:Developed new communications methods for injury claims to maintain mandated timeframes needed for injured parties to submit claims.Assisted units in utilization of new web-based claims programs that enhanced overall capability to handle claims on all levels.

Holding secret clearance, conducted car / foot patrols to maintain community presence and minimize crime levels. Identified suspects, investigated crimes, interviewed suspects / witnesses, and managed arrests; secured evidence and ensured chain of evidence. Created / maintained comprehensive case documentation and managed reporting; interacted with other law enforcement agencies and justice system. Evaluated and developed up to 3 team members.Key Contributions:Selected to serve as Assistant Training Supervisor and provided critical training for team prior to deployment to Kosovo.