Heather Azami Email & Phone Number

Established production process for capacity planning, roadmapping, and hardening sprints.Created cross-functional dashboards and tracking methods for IP holders and outsource teams.Jira Admin for external studio and in-house to create workflows, methodology and raise efficiency around tracking tasks and issues for approval and fixes.Strengthened internal review and triage among senior stakeholders.Created and presented several process documentations and slides for executive leadership and external stakeholders.Drives team morale through post-mortem, playtests, and assessments of post-sprint status and surveys.Championed and led cross-organizational improvements and research to improve workflows and processes beyond the scope of my assigned project.Created on-boarding materials, methods and structure to help new starters become self-starters.Implemented costing breakdowns, kickoffs and reviews of work to improve clarity amongst disciplines.Created a process to collate & prioritize leadership feedback into actionable work with reasonable cost to adopt into sprint planning.Helped architect workflows to cost and plan technical improvements, debt and generate workflows from external technical integrations and teams.Build and maintain cross-team touchpoints to ensure stable and healthy relationships with all external partners and vendors.

Developed Resource Plans, including Alpha / Beta / Final build criteria signoff, Capacity Planning, Certification, and Risk Management.Created documentation to track projects against, including Project GDD, GDF items, SDK testing tutorials, device coverage matrices, and new feature spec breakdowns.Reworked and reidentified best practices for sprint and iteration planning, costing, build review, and feedback loops for simultaneous pod delivery.Refactored and cleaned build pipelines, automation, and engineer workflows for our environments, and created a robust, and more safe release criteria build lock system.Setup and own projects in the JIRA bug database, including participating in Sprint Planning, setting up dashboards, and communicating issues to partners.Managed accounts across HockeyApp, Facebook, Google Play, and Testflight Beta as well as others.Support and train the external development teams and their output to interact seamlessly with the other functional vendors.Evaluation of project workflow pain and creating a system for leads and executives to balance internal workflow improvements against milestone needs and resources.Responsible for organizing and maintaining all build and build distributions for your projects to the appropriate audience at the appropriate time based on project needs including core team, functionality Manage your projects listing in iTunes Connect, the Google Play Developer Console and other submission tools including the input of IAPs, Leaderboards, Achievements, and the submission/release of each new version.Manage the tracking and distribution of submission specific information for two projects to ensure that Production, Marketing, Deployment, and Account teams are aligned on the specifications of each version release and receive updates on 1st party review status.Built and maintained strong relationships within the teams, external vendors and all development partners.

Burbank, Ca

• Contracted and was the main point of contact for the outsource development team for our PC port • Created and maintained an asset tracking pipeline • Created and maintained Sprint boards for each department with time tracking and organized Epics and Stories to break down each facet of a feature• Set up and lead new feature meetings and syncs to keep the team communication clear and visible• Lead stakeholder meetings each sprint to get approval and mark feature growth and development• Created and held playtests with rolling feedback for prototype iteration with help from the DevOps teams and QA• Submission to Sony, PSVR (VRC), Oculus and Steam- negotiated waives, partial waives, and rapid patches.• Submitted to all rating boards (ESRB, PEGI, etc)• Created a Gantt chart with Smartsheet, determining time estimation from feature owners to create a visual chart for the team to understand and make time-critical and valuable choices on the scope• Was the main point of contact for all our digital stores and launch pages for Oculus, Steam, and Epic stores.Contributed to: Trover Saves the Universe, Unannounced Title

Burbank, Ca

• Created a full test cycle with time estimated and practiced test plans and checklists designed around developer feedback and feature documentation• Requested and received a full suite of QA debug tools needed for the project by working closely with the Programming and Design teams• Contracted, lead and communicated daily with the outsource QA team to hand off feedback, test plans and refocus testing• Created hiring, testing, onboarding, and the feedback process for new and current QA candidates• Created checklists with time-tracking in Zephyr for all features• Lead triage with department heads and syncs for ZBB at the end of each milestone• Full database and JIRA Admin for the development and QA teams: managing sprints, fix bys, labels, fix versions, and assignment listsContributed to: Trover Saves the Universe

Burbank, Ca

• Design Specialist, imbedded with each team for every level owned • Learned basics of visual scripting, and tested in development environment to report bugs before made into builds • Performed tools testing for the luna engine (Insomniac's game engine), and reported bugs and gave solutions for other members of the team • Attended and participated in various discipline meetings to create test strategies and test plans for newly implemented features • Was solely responsible for 9+ levels in Marvel’s Spider-Man, including boss implementation and design • Trained new hires and created documentation and hiring processes for QA hiring • Learned Wwise and established a QA pipeline for audio testing • Database management and time test plan management for over 11+ testers Contributed to: Marvel’s Spider-Man

Santa Monica, Ca

• Lead scrum teams, created and implemented test strategies and documentation • Full ownership of live features internally and of our outsource team of 15 employees• Established first in-studio regular playtesting- gathering feedback on design and usability• Tested live builds and community management for live users• Created the first outsource work pipeline between the internal and outsource QA team in-studio • Attended and participated in design meetings for new features, giving early QA feedback and concerns • Created the first QA participated triage, to lessen PM workflow and create more visibility Contributed to: WWE: Champions

Burbank, Ca

• Sprint tester, highest bug output, submitted feedback for balance and design• Tested across multiple platforms including various mobile devices • Gave feedback for improvements that could be made that were considered and implemented into the game • Worked quickly and efficiently with my team, putting in as many hours needed to meet and pass milestone deadlines • Oculus sickness-wellness testing and usability feedback Contributed to: Sunset Overdrive, Outernauts, Bad Dinos, Fruit Fusion, Digit and Dash, Song of the Deep

Northridge, Ca

• Served as a key, sometimes interim Lead member of Online Software Testing team working on matchmaking and connectivity primarily for NBA2K13 and Borderlands 2• Ran online testing in place of Lead, ran weekend playtests for the entire company • Worked on over 6 AAA titles • Experience with online and single-player testing, while maintaining top 5 highest bug output Contributed to: XCOM: Enemy Unknown, Borderlands 2, Borderlands: Tiny Tina’s Assault, NBA2K13, MLB13, WWE2K14, and Facebook NBA