Heather B. Email & Phone Number

RxBenefits serves as a trusted pharmacy adviser to employee benefits consultants and the pharmacy benefits solution provider of choice for self-insured employers. We offer employee benefit consultants a superior alternative to traditional PBM arrangements, combining market-leading purchasing power and contracting expertise with independent clinical advocacy to better manage pharmacy trend and keep the pharmacy benefit affordable. A high-touch service model ensures clients, employees, and dependents receive exceptional care and enjoy a world-class benefits experience.

Towson, Md

Confidio is pharmacy benefits consulting firm providing solutions that go beyond the expected to optimize financial and clinical outcomes of prescription drug therapies with sustainable solutions you can trust.

Towson, Maryland

• Consult with top executives on strategic planning• Plan, direct, and coordinate the administrative functions of our organization• Oversee the recruiting, interviewing, and hiring of new team members• Manage on-boarding for new team members• Serve as a link between the organization's management and its team members• Assist in managing and obtaining company’s Information Security Management System (ISMS) Certification• Serve as liaison to Insperity the Professional Employer Organization (PEO)• Manage payroll, merit promotion, and commissions/bonus when appropriate• Develop and maintain policies/procedures and team members files, including disciplinary actions, promotions, vacation, and sick leave• Respond to questions or complaints from team members in a timely fashion• Communicate with team members about compensation, benefits, and other facets of their employment• Invoice, billing, and accounting responsibilities• Manage and maintain general day to day office operations• Supervise the execution of company events

Lutherville Timonium, Maryland

• Developed and maintained incentive programs and team member recognition programs, policies and procedures, training programs, and rules and regulations• Responsible for interviewing, hiring, training, and developing all team members• Developed and maintained policies and team member files, including disciplinary actions, promotions, vacation, and sick leave• Reviewed team member performance sheets• Managed payroll• Supervised the execution of events• Ensured on-time arrival of all vendors and equipment needed for events• Organized staffing for events including supervisors, servers, bartenders, and chefs• Obtained liquor licenses for events• Determined, maintained, and communicated the department work schedules• Planned and executed company events and holiday party, including finding a venue, negotiating the contract, and ordering food and beverage• Ensured labor cost was within or under budget

Baltimore, Maryland Area

• Led and managed the day-to-day food and beverage operations, ensuring all service standards were followed• Responsible for interviewing, hiring, training, and developing all front-of-house team members• Supervised and instructed more than 40 team members, including all operational supervisors and team members• Analyzed food and beverage sales, controlled labor costs, maintained catering payroll, invoicing, and accounts receivable• Developed new policies and procedures for food and beverage personnel including training programs, manuals, menus, work schedules, rules, and regulations• Determined, maintained, and communicated the department work schedule• Demonstrated positive leadership characteristics that inspired team members to meet and exceed standards• Ensured all details were correct and complete on banquet event orders for all events• Reviewed production planning for banquets, reviewed banquet event orders, and checked banquet reconciliation daily• Supervised the execution of corporate and social/wedding events• Ensured on-time arrival of all vendors and equipment needed for events• Coordinated the selection, purchase, storage, maintenance, and usage of all food and beverage supplies and equipment• Directly supervised the wine, spirits, and beer program• Supervised inventory controls for catering beverage outlet• Participated in food and beverage menu development for catering and restaurants• Worked closely with the Executive Chef in the implementation of the menus, plating specifications, and recipes• Consistently offered professional, friendly, and engaging service

• Detailed and executed logistics for SME-sponsored meetings with convention centers, hotels, decorating companies, audio/visual providers, and caterers • Managed hotel room blocks and convention/hotel space utilization• Managed all aspect of registration, pre-registration, and on-site registration for meetings ranging from 10 – 5,000 attendees, including set-up and training of contractors and temporary staff• Set up and closed meeting in iMIS systems when conducting registration in-house• Reviewed final bills for accuracy• Placed orders with vendors for necessary meeting items and selected menus• Managed meeting sponsorships and ensured benefit fulfillment• Produced and distributed meeting marketing materials

• Performed dual roles as Catering Sales Manager and Conference Services Manager• Created and distributed banquet event orders and managed banquet event order daily meetings• Generated more than a half-million dollars per year in catering and sales revenue• Maximized banquet space to meet and exceed sales goals• Negotiated and executed catering and sales contracts• Responsible for all aspects of booking community/social events and industry meeting rooms, including showing the facilities and menu planning• Recruited new business and maintained client relationships• Solicited, negotiated, and booked new and repeat business by conducting outside sales calls, telemarketing, mailings and networking• Maintained customer satisfaction by investigating and resolving complaints about food quality and/or service

Alexandria, Va

• Coordinated NBTA’s Annual Convention & Trade Show and yearly meetings• Managed ancillary meetings at the convention, including room assignment, catering, and audio/visual• Managed hotel and registration bag-stuffing and distribution• Assisted with management of on-site registration at NBTA’s Annual Convention & Trade Show• Arranged travel, including air travel, hotel accommodations, and ground transportation• Provided guidance to NBTA members and convention sponsors• Assisted with preparation of marketing materials for all major meetings• Assisted in raising more than one million dollars in sponsorship revenue• Maintained sponsorship agreements, payments, and benefits for convention sponsors• Assisted with creation and distribution of the right of first refusal for sponsors• Responsible for inputting data, including registrations for various events• Handled mass mailings, phone calls, and customer service

Bachelor Of Arts (Ba), Communication, General

Education record