Heather Robertson Email & Phone Number

Spring, Tx, Us

Montgomery County, Texas, United States

Run social media accounts, assist with fundraising events, corporate groups, and engaging donors by sharing the mission and impact of MOW on the community.

The Woodlands, Texas, United States

Two locations in The Woodlands, TXPure Barre is a leading boutique fitness franchise offering low-impact, high-intensity full-body workouts. - Empowered over 15,000 women to achieve their fitness goals.- Oversee daily operations, customer service operations, and comprehensive financial management, including budgeting, payroll, revenue monitoring and identifying business needs.- Leverage KPI metrics to monitor key business processes monthly, driving continuous improvement initiatives. - Implement targeted local marketing strategies and retention programs to attract new members and retain existing ones, while collaborating with franchisor on brand-wide initiatives.- Recruited, onboarded, and trained a diverse workforce of over 100 employees, leading cross-functional teams to consistently enhance the overall customer journey through comprehensive skill development and performance management.- Manage business partnerships and stakeholders in a on a day to day basis to help drive growth and profitability.- Foster relationships with key client's through strategic relationship management to drive growth and increase customer retention. Implement customer feedback systems and community events enhancing customer satisfaction and customer loyalty.- During the COVID-19 pandemic, I successfully adapted our customer experience strategy allowing my studios to maintain profitability. I leveraged a strong understanding of quality assurance principles to analyze customer feedback and implement necessary changes during this challenging timeframe.

The Woodlands, Texas, United States

Master My Macros offers a personalized nutrition program for perimenopausal women aged 35+, focusing on macronutrients to promote sustainable weight loss and improved body composition.- Designed and developed a comprehensive online course and mobile app providing guidance and educational resources to enhance the customer journey and improve success rates.- Drafted, edited, and finalized 3 educational e-books, Master My Macros Guide,Master My Menopause, and Master My Meals, as well as various accountability worksheets, planners, and other tools to ensure client success.- Leveraged articulate presentation skills to communicate strategic insights and recommendations to our clients, as well as to present as a key note speaker at various seminars.- Provided ongoing support to a customer base of over 1,000 client's via live coaching webinars, phone consultations, and text messaging resulting in increased customer success.- Incorporated evidence-based practices and up to date-scientific information.

College Station, Texas, United States

As the owner of three Pure Barre locations, I led a team of 50+ employees. Responsibilities included talent management, operational oversight, and maintaining brand standards across multiple studios, demonstrating expertise in multi-unit leadership.- Successfully sold the studio for a profit after of ownership.

Houston, Texas, United States

I actively promoted and sold prescription drugs to healthcare providers, developing and maintaining strong relationships to facilitate ongoing sales and brand loyalty. I educated healthcare professionals about our products, including benefits, risks, and proper usage. My role involved meeting and exceeding sales quotas while working to increase market share for our products within my assigned territory. I conducted regular visits to healthcare providers to ensure satisfaction and address any concerns. Maintaining accurate records of sales calls, client interactions, mileage, and expenses was a crucial part of my responsibilities. Throughout my work, I ensured all sales activities complied with industry regulations and company policies, adhering to ethical standards in pharmaceutical sales.

Master Of Science - Ms, Accounting

Bachelor Of Business Administration - Bba, Accounting

Activities and Societies: Varsity Soccer Team, Delta Zeta Sorority