Heather Robertson Email and Phone Number
With 11+ years as a business owner, I have become an expert in business operations, driving growth, and optimizing financial performance. As an owner of multiple Pure Barre studios, I have collaborated with many internal and external stakeholders to ensure my businesses exceeded market expectations.Business Operations I Client Retention I LeadershipEmail: RobertsonReady1@gmail.comMy expertise extends to comprehensive financial oversight, including budgeting, payroll management, and revenue monitoring. I have a proven track record of maintaining profitability in challenging economic conditions, consistently ranking in the top 25% of my franchise network. My background in accounting, coupled with my experience in SOX compliance and auditing, further solidifies my financial capabilities.Additionally, my project management, customer retention, and performance optimization skills make me a well-rounded business operations professional capable of driving growth and efficiency in various organizational settings. I am an expert at leveraging technology and data analytics to inform decision-making and improve business processes. My experience also includes successful team building, stakeholder management, and creating inclusive community environments that foster customer loyalty and business growth.CORE COMPETENCIES- Operations Management- Stakeholder Management- Financial Analytics- KPI Metrics- Team Building- Communications- Client Relations- Problem Solving- Performance OptimizationACCOMPLISHMENTS- Empowered over 15,000 women to achieve their fitness goals, consistently positioning my studios in the top 25% among 600+ nationwide locations.- Successfully sold my Pure Barre College Station studio for a profit after 4+ years of ownership.- Completed IronMan 140.6 Texas in 2013Contact me at 832-722-7767 for any business operations or customer success opportunities.
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Community Affairs And Corporate Giving AdministratorWaste ConnectionsSpring, Tx, Us -
Outreach & Engagement CoordinatorMeals On Wheels Montgomery County Oct 2024 - PresentMontgomery County, Texas, United StatesRun social media accounts, assist with fundraising events, corporate groups, and engaging donors by sharing the mission and impact of MOW on the community. -
Business Owner & Strategic LeaderPure Barre The Woodlands Oct 2013 - PresentThe Woodlands, Texas, United StatesTwo locations in The Woodlands, TXPure Barre is a leading boutique fitness franchise offering low-impact, high-intensity full-body workouts. - Empowered over 15,000 women to achieve their fitness goals.- Oversee daily operations, customer service operations, and comprehensive financial management, including budgeting, payroll, revenue monitoring and identifying business needs.- Leverage KPI metrics to monitor key business processes monthly, driving continuous improvement initiatives. - Implement targeted local marketing strategies and retention programs to attract new members and retain existing ones, while collaborating with franchisor on brand-wide initiatives.- Recruited, onboarded, and trained a diverse workforce of over 100 employees, leading cross-functional teams to consistently enhance the overall customer journey through comprehensive skill development and performance management.- Manage business partnerships and stakeholders in a on a day to day basis to help drive growth and profitability.- Foster relationships with key client's through strategic relationship management to drive growth and increase customer retention. Implement customer feedback systems and community events enhancing customer satisfaction and customer loyalty.- During the COVID-19 pandemic, I successfully adapted our customer experience strategy allowing my studios to maintain profitability. I leveraged a strong understanding of quality assurance principles to analyze customer feedback and implement necessary changes during this challenging timeframe. -
Founder & Head CoachMaster My Macros Jan 2021 - Sep 2024The Woodlands, Texas, United StatesMaster My Macros offers a personalized nutrition program for perimenopausal women aged 35+, focusing on macronutrients to promote sustainable weight loss and improved body composition.- Designed and developed a comprehensive online course and mobile app providing guidance and educational resources to enhance the customer journey and improve success rates.- Drafted, edited, and finalized 3 educational e-books, Master My Macros Guide,Master My Menopause, and Master My Meals, as well as various accountability worksheets, planners, and other tools to ensure client success.- Leveraged articulate presentation skills to communicate strategic insights and recommendations to our clients, as well as to present as a key note speaker at various seminars.- Provided ongoing support to a customer base of over 1,000 client's via live coaching webinars, phone consultations, and text messaging resulting in increased customer success.- Incorporated evidence-based practices and up to date-scientific information.
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Chief Operating OfficerPure Barre College Station Aug 2018 - Dec 2022College Station, Texas, United StatesAs the owner of three Pure Barre locations, I led a team of 50+ employees. Responsibilities included talent management, operational oversight, and maintaining brand standards across multiple studios, demonstrating expertise in multi-unit leadership.- Successfully sold the studio for a profit after of ownership. -
Outside Sales RepresentativeEssential Compounding Pharmacy Mar 2013 - Jan 2015Houston, Texas, United StatesI actively promoted and sold prescription drugs to healthcare providers, developing and maintaining strong relationships to facilitate ongoing sales and brand loyalty. I educated healthcare professionals about our products, including benefits, risks, and proper usage. My role involved meeting and exceeding sales quotas while working to increase market share for our products within my assigned territory. I conducted regular visits to healthcare providers to ensure satisfaction and address any concerns. Maintaining accurate records of sales calls, client interactions, mileage, and expenses was a crucial part of my responsibilities. Throughout my work, I ensured all sales activities complied with industry regulations and company policies, adhering to ethical standards in pharmaceutical sales.
Heather Robertson Education Details
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Accounting -
Accounting
Frequently Asked Questions about Heather Robertson
What company does Heather Robertson work for?
Heather Robertson works for Waste Connections
What is Heather Robertson's role at the current company?
Heather Robertson's current role is Community Affairs and Corporate Giving Administrator.
What schools did Heather Robertson attend?
Heather Robertson attended Texas A&m University, Texas A&m University.
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Heather Robertson
Lorena, Tx2leadingtheserviceindustry.com, neighborlybrands.com -
Heather Robertson
Atlanta, Ga -
Heather Robertson
Denver, Co -
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