Heather Bacon Email & Phone Number

Washington, DC, US

Montgomery County, Maryland, United States

• Providing direct support to domestic violence shelter residents, using trauma-informed care practices
• Complete intakes including providing a comprehensive orientation to shelter residents and meeting their immediate needs
• Collaborating with team members to assist residents in developing life skills as identified in their service plan
• Enforcing safety procedures and documenting critical incidents to ensure a secure environment

Rockville, Maryland, United States

• Working with clients experiencing severe mental illness in our supported living community to achieve their goals through the implementation of their individual support plan
• Coordinating medical care for clients including making appointments and monitoring medication compliance
• Providing crisis intervention and problem solving as needed

Washington, District Of Columbia, United States

• Spearheaded the development lifecycle of a modernized dashboard to automate key metrics.
• Applied an understanding of complex government procurement processes to collaborate with over 30 stakeholders and identify data needs for new analytics reporting.
• Fulfilled ad-hoc requests using advanced SQL queries to provide relevant data for investigations.
• Effectively communicated complex analytical findings to internal and client leadership.
• Served as the point of contact for… Show more
• Served as the point of contact for third party testers, clients, and internal Accenture teams onprocurement reporting for our program (~20 reports). Show less

Washington, District Of Columbia, United States

College Park, Maryland

• Developed a predictive model to shift towards a proactive software end-of-life approach
• Worked alongside the software team during product development to define technical specifications, use cases, and plan testing methodology to identify product effectiveness
• Conducted prototyping and documentation for the virtualization team, including configuration and testing of DNS, Red Hat Identity Management, and VMWare vSphere

Gaithersburg, Maryland, United States

• Conducted prototyping for the virtualization team where I configured and tested DNS and Red Hat Identity Management settings on virtual machines to identify best practices
• Researched commercial user interface prototyping tools to replace the current in-house software through conducting interviews with users and defining technical criteria
• Recommended a prototyping tool after replicating accurate mock-ups and developed a user-manual

College Park, Maryland

• Introduced principles of engineering design as students assembled an autonomous vehicle to achieve navigation and 4 mission objectives
• Guided students in Arduino programming and troubleshot their software
• Taught lab skills such as 3-D printing, laser cutting, rapid prototyping, and woodshop safety
• Worked alongside professors to develop lesson plans and grade assignments

Master Of Social Work - Msw

Bachelor'S Degree, Systems Design And Analysis

Activities and Societies: Alpha Kappa Psi Professional Business Fraternity, Camp Kesem, FLEXUS: Women in Engineering Living and Learning.

Education record

Activities and Societies: Varsity Poms Captain, School Newspaper (Editor in Chief), National Honor Society, National Math Honor Society