Improved service results by meeting benchmarked response rate, speed of service, and customer satisfaction of high-volume student services center (call center and in-person services). Provided direct supervision, training, and evaluation of Direct Service Providers, Intermittent Call-In staff, and student employees. Recruited, interviewed, and conducted onboarding processes for qualified applicants to ensure proper staffing of high functioning student services center. Increased… Show more Improved service results by meeting benchmarked response rate, speed of service, and customer satisfaction of high-volume student services center (call center and in-person services). Provided direct supervision, training, and evaluation of Direct Service Providers, Intermittent Call-In staff, and student employees. Recruited, interviewed, and conducted onboarding processes for qualified applicants to ensure proper staffing of high functioning student services center. Increased office morale by advancing team members’ knowledge base through personal development plans and specific knowledge-based training sessions. Researched and resolved financial aid and student account issues related to admission, registration, and enrollment. Expanded outreach activities to build and sustain collaborative community relationships. Show less

Implemented existing financial aid programs and assisted in the development of new programs. Provided quality customer service by explaining specific information regarding financial aid programs, processing financial aid application materials, and assisting the student/family in making reasonable decisions based on financial aid implications. Liaison to select university offices and represented the Office of Student Financial Aid at workshops, college nights, and other university events.

Counseled prospective/current students and parents on the financial aid process and assisted with making sound financial decisions. Managed the university’s Federal Work Study program to ensure federal regulatory compliance. Collaborated with institutional departments to promote student recruitment, advancement, and retention.

Responsible for recruitment efforts to expand pool of viable graduate student applicant, through recruitment events, cold calling and prospect follow-up. Advised prospective and newly admitted students on available graduate programs, course curriculum, and potential career outcomes.Ensured accuracy of enrollment management database to determine applicant pool and matriculation. Organized university sponsored events to market available graduate programs, orientation programs, and… Show more Responsible for recruitment efforts to expand pool of viable graduate student applicant, through recruitment events, cold calling and prospect follow-up. Advised prospective and newly admitted students on available graduate programs, course curriculum, and potential career outcomes.Ensured accuracy of enrollment management database to determine applicant pool and matriculation. Organized university sponsored events to market available graduate programs, orientation programs, and student development opportunities. Show less

Instructed new users on functionality of McKesson system during corporate launch events. Provided onsite technical support and troubleshooting to McKesson users within a large healthcare system.

Oversaw daily operations of a successful dry cleaning/tailoring small business. Recruited and interviewed qualified applicants to ensure proper staffing in all aspects of small business operation. Increased profits within first six months by reducing overhead expenses, increasing marketing opportunities and negotiating service agreements.

Conducted medical audits in order to determine subrogation cases and worked to recover applicable insurance overpayments. Professionally communicated with employer groups and insurance companies on the results of medical audits.

Recruited and contracted with medical providers to build a cost effective, highly accessible provider network. Ensured accuracy and timeliness in processing providers’ credentialing applications and network contracts. Resolved service-related issues concerning claims reimbursement and contractual language.

Responded to high volume of customer inquiries concerning claim results and benefit descriptions. Explained the outcome of medical reviews/predeterminations in accordance to benefit guidelines. Functioned effectively and efficiently in a fast paced, team-oriented atmosphere.