- Provide order status and inventory checks- Answer dealer and end user questions regarding product knowledge and assist with warranty replacements- Provide technical and installation assistance for Door Hardware

Thermal Transfer Ribbon Customer Service Representative for a TTR Manufacturer and Distributor.- Handle all aspects of Customer Service including; order entry, billing, product knowledge, and customer complain resolution.- Evaluate and coordinate freight carrier shipments.- Assist Marketing VP in creating marketing materials and Constant Contact ad campaigns.- Help streamline internal processes and procedures to maximize efficiency.

Office Manager for a Food and Beverage Distributor.

Thermal Transfer Ribbon Manufacturer Customer Service Rep.- Handles all aspects of Customer Service including; order entry, billing, product knowledge, customer relations and problem resolution- Negotiated shipping contracts with carriers such as UPS and Fedex to obtain the best rates.- Created procedures for Customer Service Department to maximize efficiency.- Assisted in hiring and training new staff.- Worked closely with sales team to improve sales through product knowledge and customer retention.

Label and Forms Distributor Customer Service Rep.- Handled all aspects of Customer Service including; order entry, researching supply chain resources to find the best manufactures to fulfill customer requests, customer problem resolution, and shipping contract negotiations.- Attended proprietary software conferences and trained employees on new feature for order entry, billing and warehousing programs.- Worked closely with Label and Thermal Transfer Sales Rep to maintain her client base and expand product line.- Created online retail and business to business websites for Thermal Labels, Ribbons and Business Forms using proprietary software shopping cart.

Customer Service Rep for Business Forms Manufacture