Heather Baldwin Email & Phone Number

Columbus, Ohio Metropolitan Area

Project Manager for Fraud Risk and Business Management support

Columbus, Ohio Area

Risk Governance of Audit and Exam Engagements for Auto and Dealer Commercial Services.

Columbus, Ohio Area

JP Morgan Chase – Columbus, OH 1999 - present Card Audit Exam and Engagement – Credit Card (May 2015 – Present)• Manage multiple internal Audits for Card Services concurrently• Navigates end to end review environment as a subject matter expert with the goal of guiding the business toward optimal Audit & Exam results• Provides an impartial voice and unique vantage point for finding, appropriately assessing and then identifying solutions to control concerns• Partner with business risk team to ensure they are accurately and fairly represented in review outcome• Performs audit prep to begin collecting materials be needed during the upcoming internal review. This exercise also serves the purpose of a “pre-audit” of the topics, procedures & materials which are expected to be part of the review scope.

Columbus, Ohio Area

• Manage multiple risk control projects for Card Services concurrently• Develop mitigation strategies for project related risks and issues• Create project status reports and scorecards for executive directors• Partner with business risk team to create, manage and resolve Risk Control Self Assessment items related to projects• Manage Card Risk SharePoint site; including site build out and maintenance

• Managed multiple projects concurrently within Consumer, Commercial and Corporate banking• Created project status and financial reporting• Managed and resolved Risk Control Self Assessment items with business risk team• Partnered with legal and compliance teams to ensure projects were approved and in compliance• Developed procedures and process flows for numerous projects; i.e. Controlled Disbursements, ARP, etc.• Partnered with operations, product and technology teams to effectively manage and prioritize projects

• Managed multiple payroll projects concurrently• Successfully developed and implemented the Phoenix Risk Control Self Assessment (RCSA) documentation and process for corporate payroll• Managed and maintained the Phoenix RCSA for the payroll department satisfying audit guidelines

• Trained, lead and managed staff of 6 payroll processors • Developed and maintained procedures for team activities • Processed complex incentive, bonus and overpayment transactions

Associate, Marketing, Business

Education record