Heather Baldwin, Pmp Email & Phone Number

Los Angeles, Ca, Us

Rancho Cucamonga, California, United States

Led, managed and built a team of 10 highly respected project managers, supporting the company’s largest implementations, resulting in high client satisfaction and survey response scores in addition to bringing in a large amount of the revenue stream for the department• Managed direct reports while serving as facilitator, mentor, and leader to the team with an emphasis on cross training all team members in all applications• People management and development (hiring, performance appraisals, mentoring, training)• Assigned incoming projects, provide time and cost estimates, conducted weekly one on one meetings for project updates and distributed weekly team project updates to senior management• Compiled and distributed monthly billing and quality reporting to senior leadership• Collaborated with the Sales team to promote/provide product knowledge which resulted in new client wins and product cross sales to existing clients

Managed 1,000+ conversions and implementations of all Item Processing related services and products for the largest most complex clients with outstanding results every time.• Cultivated a strong working rapport with senior leaders both internal to Fiserv and with the Financial institutions • Participated with development, architecture and implementation of a highly successful joint product offering with Loomis which has grown to over 60 institutions• Experienced with deep knowledge in interfacing third party systems including all Fiserv Core platforms (Bank and Credit Union), FIS, Jack Henry, Diebold, NCR, Q2, CFS Solutions • Managed, supported and trained implementations for Back Counter, Merchant, ATM (Diebold, NCR & Hyosung) & Mobile Capture Channels• Knowledgeable and experienced with file transmissions (transfer protocols and formats