Heather Barker Email & Phone Number

Toronto, On, Ca

Canada

Toronto, Ontario, Canada

Toronto, Ontario, Canada

• Verify and process documentation received from internal and external stakeholders (e.g. Banking Centres and Third Party Issuers). • Ensure documentation is accurate and complete according to policies and procedures. • Sort, scan, index, and investigate requests from various channels and cascade to applicable lines of businesses and internal teams for further processing. • Ensure client satisfaction and productivity standards are achieved and Service Level Agreements (SLA) are met or exceeded by following well-defined procedures and guidelines and escalating issues as appropriate. • Communicate effectively in French and English with key stakeholders, ensuring that relevant information is disclosed in a timely fashion• Identify and resolve items of discrepancy and follow up on process problems within area of responsibility using independent judgement based on standard work procedures. • Handle matters in both French and English on a daily basis.

Toronto, Canada Area

• Review, read, and translate French emails and documents.• Email and phone correspondence with the frontline (Financial Advisors, Branch Managers, Compliance Administrators, Central Review Team) and Business Partners.• Process non-financial account changes (client’s address, client’s personal information, Financial Advisor changes).• Filing, data encoding, index, route documents and update reports.

Bucheon, Gyeonggi-Do, Korea

• Lead English language speaking, reading, writing, and listening classes with learners aged 5 to 16 ranging in levels from beginner to high-intermediate. • Strengthen learners’ vocabulary and speaking skills through drilling, memorization, and in-class assignments.• Introduce and reinforce English grammar concepts.• Encourage free conversation in class in order to practice grammar and speech patterns. • Assess learners speaking level monthly through one on one interviews.

Toronto, Canada Area

• In store: Prepare products for the store each day. Set up store displays and prepare customer orders prior to opening. Greet customers and provide information regarding the products offered. Prepare coffee, tea and espresso-based beverages. Answer telephone and record relevant information for orders requested by customers and wholesale clients. Package baked goods. Clean prior to closing, conduct daily inventory and put products away either for resale or transport to charitable organizations. Train new staff.• In kitchen: Set and assemble tarts.• Scale and mix ingredients for various recipes as required.• Hand roll croissants and Danishes.• Assist cake team with various tasks as required.

Toronto, Canada Area

• Adjudicate new disability claims applications to determine entitlement to benefits in accordance with contractual provisions.• Develop and execute comprehensive claims management plans.• Bilingual written and verbal communication of claims decisions and case management plans to claimants and employers and respond to their requests for information.• Bilingual written and verbal communication with health care professionals and external service providers to address return to work barriers and coordinate return to work plans in accordance with contract provisions and company practice.• Maintain contact with governmental bodies as appropriate.• Attend workshops, team and department meetings in order to keep abreast of company initiatives and for constant self-improvement.• Revise and edit French correspondence contained within the departments' letter databases.