Heather Basham

Heather Basham Email and Phone Number

Vice President, Mortgage Lending at Citizens Bank @ First Federal Savings Bank, FFSB
rochester, indiana, united states
Heather Basham's Location
Fishers, Indiana, United States, United States
About Heather Basham

Heather Basham is a Vice President, Mortgage Lending at Citizens Bank at First Federal Savings Bank, FFSB.

Heather Basham's Current Company Details
First Federal Savings Bank, FFSB

First Federal Savings Bank, Ffsb

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Vice President, Mortgage Lending at Citizens Bank
rochester, indiana, united states
Employees:
14
Heather Basham Work Experience Details
  • Citizens Bank Of Central Indiana
    Vice President, Mortgage Lending
    Citizens Bank Of Central Indiana Jan 2022 - Present
    Mooresville, In
    Oversee the processing, underwriting, and closing of all first mortgage and home equity loans. Implement and supervise construction administration for the bank’s new single-close construction program.Provide risk assessments and approval recommendations to executive management for portfolio loans. Interpret and disseminate secondary market updates and regulatory changes to staff and executive management. Improve operations to maximize efficiency and reduce processing turn times. Train staff on topics such as income analysis, appraisal analysis, and disclosure requirements.Manage the bank’s quality control plan to align with regulatory and secondary market guidelines, as well as respond to audit requests and findings. Experience with Fannie Mae and Federal Home Loan Bank
  • First Federal Savings Bank, Ffsb
    Mortgage Underwriter - De
    First Federal Savings Bank, Ffsb Jun 2016 - Present
    Indianapolis, Indiana, United States
    Underwrite an average of $6.5M monthly in conventional, government, and portfolio loans, with a focus on custom home construction Income subject matter expert, experience in calculating complex self-employment income with multiple income streams. Maintain underwriting review time of less than 24 hours. Experience with Freddie Mac, FHA, USDA, FHLB, and HUD guidelines
  • Forum Credit Union
    Mortgage Underwriter - Assistant Manager Mortgage Operations
    Forum Credit Union Sep 2012 - Jun 2016
    Fishers, Indiana, United States
    Underwriter, focusing on conventional and construction mortgage lending, with experience in portfolio and jumbo loans. Reduced processing turn times by implementing a documentation preview protocol for sales staff. Assisted Executive Team to customize paperless loan origination system. Instituted procedural changes that resulted in reduction in turn time and increase in customer satisfaction. Designed procedures to respond to TRID requirements while maintaining customer satisfaction ratings of 95-97%. Experience with Fannie Mae and FHLB
  • Forum Credit Union
    Mortgage Sales Assistant
    Forum Credit Union Jul 2010 - Sep 2012
    Fishers, Indiana, United States
    Assigned potential borrowers to sales staff with initial contact in less than 24 hours. Took on all appraisal, title and transcript ordering duties in addition to other job duties to maximize department efficiency. Maximized sales staff efficiency by fielding general borrower inquiries. Instituted withdrawal/denial tracking to maintain HMDA compliance

Heather Basham Education Details

Frequently Asked Questions about Heather Basham

What company does Heather Basham work for?

Heather Basham works for First Federal Savings Bank, Ffsb

What is Heather Basham's role at the current company?

Heather Basham's current role is Vice President, Mortgage Lending at Citizens Bank.

What schools did Heather Basham attend?

Heather Basham attended Ivy Tech Community College.

Who are Heather Basham's colleagues?

Heather Basham's colleagues are Benedict Ben, Ryan Liedtky, Leah Puetz, Monica Figueroa, Megan Reck, Jon Flickinger, Bethany Lopez.

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