Heather Basinger Email & Phone Number

Raleigh-Durham, North Carolina Area

Provide customer support by phone, email and social media. Advanced knowledge of candle making and candle making supplies. Product development and product management that includes fragrance, candle wax and candle making equipment.Support candle makers from beginners to advanced skill levels. Trouble shoot any issues with the process of candle making up to the finished product. Support in both the science and art of candle making.

Provide exceptional customer service to participants in workplace retirement plans, offering guidance in accordance to Fidelity's point of view. --Working one on one with customer as an individual to provide comprehensive solutions to their complex needs, while maintaining compliance. Researching and using all resources at my disposal to ensure the most up to date and complete information is given.--Provide guidance to peers through the peer guide program and encouragement of best practices to fit the environment.--Opportunity to evaluate calls for compliance and proactively encourage better customer

Manage customer accounts that are delinquent and work towards resolution,average of 80 accounts weekly. Interact directly with the clients at their homes. Determined and prepared payment options for customers and forwarded productivity reports to supervisors.--Interact extensively with clientele on a face to face basis. Execute account changes, and answer questions in compliance with account information.--Independent of direct supervision. Dedicated to company policy and customer service in multicultural environment.