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@sap.com
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4 phones found area 952 and 800
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LinkedIn matched
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Heather Beck is listed as VP Customer Support | Passionate about Inspiring Confidence in Others at SAP, based in Redmond, Washington, United States. AeroLeads shows a work email signal at sap.com, phone signal with area code 952, 800, and a matched LinkedIn profile for Heather Beck.
Heather Beck previously worked as VP, Global Head of Travel & Public Sector Technical Support, Concur at Sap and VP, Global Head of Travel Product Support - Concur at Sap. Heather Beck studied at California State University, Chico.
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AeroLeads found 1 current-domain work email signal for Heather Beck. Compare company email patterns before reaching out.
I truly believe in the value of diverse perspectives and always make it a point to ensure everyone's voice is heard, that they feel valued, and that they have a sense of belonging. I get energized by driving progress, overcoming challenges, and inspiring confidence in those around me.I love diving into history to make sense of the present and shape the future. I'm naturally curious about backstories and I'm always analyzing how the past can influence our path forward. With a constant hunger for knowledge, I'm always looking for new information and resources to expand my horizons, which helps me tackle complex scenarios, spot patterns, and make well-informed decisions.My genuine passion for making a difference, combined with my unique set of strengths, equips me to take on complex challenges, lead diverse teams, and achieve meaningful results.I'm always eager to learn and grow, so let's connect! Whether you're interested in potential collaborations or just want to exchange ideas and experiences, I'd love to chat! 🌟
Listed skills include Management, Ibm Iseries, Technical Support, Enterprise Software, and 14 others.
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Walldorf, Bw, De
Define and drive operational excellence for the global Travel product family and Public Sector product support organizations. Contribute to the scope and management of short and long-term business plans. Drive transformation initiatives. Give direction regarding Support model, Supportability and Infrastructure for new products and major enhancements to be supported going forward.
Walldorf, Bw, De
Responsible for building a high-performing team, nurturing customer relationships and managing complete support of the SAP Concur Travel product family.
Walldorf, Bw, De
Responsible for the strategic planning, cross-functional coordination, employee engagement and overall results of multiple Support Center locations supporting Concur Spend and Concur Travel. Experience with multi-channel contact centers.
New York, Ny, Us
HDI is the leading events and services organization empowering the technical support and service management industry and its people. We started in the IT service and support industry more than 30 years ago, and are the standard for performance improvement at both the organizational and professional levels.We are wholly committed to the advancement of this community. Whether it be through our online platform, HDI Connect, best practice resources and content, career networking tools, vendor references, local chapter membership, or hosting in-person events and meet-ups, HDI is the industry’s leading connector and collaborator.
Eden Prairie, Minnesota, Us
Customer-focused leader, responsible for developing a high-achieving team of Support Analysts ensuring that we provide an excellent experience for the company's growing customer base. Manage long-term operations of the global support centers to adhere to agreed-upon quality metrics. Collaborate with other executive leaders to analyze current practices and proactively improve upon "best practices". Provide oversight and direct management of customer escalations as necessary and act as the executive sponsor of critical customer issues. Provide input to Product Management and Development on issues, documentation needs, knowledge base articles and training needs. Monitor customer satisfaction ratings. Recruit and coach a team of directors and managers. Create and execute an Operating Plan for the Technical Support department. Transition acquired companies' support services to the HelpSystems Support team. Collaborate with CEO and General Managers to adjust support center business model to meet the company's changing business needs.
Eden Prairie, Minnesota, Us
• Created software product migration plans, customer communication plans, and trained cross-functional teams on execution• Initiated product improvements to drive higher product quality • Adhered to support quality metrics and improved where necessary • Streamlined and reduced work and services being performed by team • Hired and trained employees in technical roles • Added Live Chat channel for Sales reducing response time for revenue-related inquiries • Standardized job titles and job descriptions across multiple business units, creating global unity • Selected and implemented video recording tool for self-service content creation
Eden Prairie, Minnesota, Us
• Installed and configured cybersecurity and systems management software • Suggested product offerings and technology upgrades to customers • Assisted Sales and Marketing teams with presentations for prospects, customers and business partners • Performed QA testing for R&D team • Kept abreast of regulatory requirements to ensure software products were compliant • Created, edited, and updated technical documentation • Designed effective training courses and certification tests for employees, customers and business partners• Supervised a team of Technical Consultants
Eden Prairie, Minnesota, Us
Held various roles in Customer Service, Account Management, Sales and Technical Support with increasing responsibilities for Bytware line of business.
Quick answers generated from the profile data available on this page.
Heather Beck works for SAP.
Heather Beck is listed as VP Customer Support | Passionate about Inspiring Confidence in Others at SAP.
AeroLeads has found 1 work email signal at @sap.com for Heather Beck at SAP.
AeroLeads has found 4 phone signal(s) with area code 952, 800 for Heather Beck at SAP.
Heather Beck is based in Redmond, Washington, United States while working with SAP.
Heather Beck has worked for Sap, Hdi, and Helpsystems.
You can use AeroLeads to view verified contact signals for Heather Beck at SAP, including work email, phone, and LinkedIn data when available.
Heather Beck studied at California State University, Chico.
Heather Beck is listed with skills including Management, Ibm Iseries, Technical Support, Enterprise Software, Customer Service, Customer Satisfaction, Customer Support, and Databases.
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