Heather Bentley Email & Phone Number

Event Manager for our U.S. Live Events

• Host and provide technical support for Zoom events, managing up to 1,000 participants.
• Successfully hosted and managed events on Zoom Webinars with a capacity of up to 3,000 attendees, ensuring seamless event execution
• Proficient in Zoom features: breakout room management, chat moderation, polling, and waiting room customization.
• Schedule and coordinate meetings across five Zoom accounts, maintaining a centralized Google calendar.
• Respond to an average of 50 weekly customer inquiries using CRM, addressing sensitive and personal matters.
• Allocate trainers, speakers, and hosts for virtual classroom events.

• Instruct English Language Learners aged 3-16 in online classrooms.
• Customize lessons to meet individual student needs.
• Maintain a high level of parent satisfaction.
• Selected as a guest speaker on professional development for the VIPKid Virtual Conference.

• Plan and facilitate in person and virtual events
• Host events through various online platforms including ZOOM and Hopin with 20-120 attendees
• Facilitate connection among attendees through discussion, games, and other various onlineengagement platforms
• Work with home office staff on various events and workshops
• Plan engaging content for professional development
• Lead and empower team of community members

• Conduct informative presentations on company practices and online teaching best practices.
• Lead 2-hour virtual sessions on Zoom with interactive Google slides presentations.
• Provide immediate, constructive feedback to participants.
• Resolve technology-related issues.
• Adapt communication to diverse adult audiences.
• Consistently receive positive feedback from attendees.

Started my own online/at home clothing boutique from the ground up through research and hard work. Independently chose inventory, pricing, marketing, provided customer service, etcSetup successful booth at trade and craft shows along with a holiday popup shop with our local Main Street Association

Provided group and individual mental health case management services to area youth in the community and school setting.