Heather Bentley Email & Phone Number

Event Manager for our U.S. Live Events

● Host and provide technical support for Zoom events, managing up to 1,000 participants.● Successfully hosted and managed events on Zoom Webinars with a capacity of up to 3,000 attendees, ensuring seamless event execution● Proficient in Zoom features: breakout room management, chat moderation, polling, and waiting room customization. ● Schedule and coordinate meetings across five Zoom accounts, maintaining a centralized Google calendar.● Respond to an average of 50 weekly customer inquiries using CRM, addressing sensitive and personal matters.● Allocate trainers, speakers, and hosts for virtual classroom events.● Communicate event updates, cancellations, and notifications to a large student base.● Perform administrative tasks, including data entry, while managing multiple priorities.● Live stream events to various social media channels using third-party software.● Proficient in G Suite, CRM, Asana, Slack, and Learning Management Systems (LMS).

● Instruct English Language Learners aged 3-16 in online classrooms.● Customize lessons to meet individual student needs.● Maintain a high level of parent satisfaction.● Selected as a guest speaker on professional development for the VIPKid Virtual Conference.

● Plan and facilitate in person and virtual events● Host events through various online platforms including ZOOM and Hopin with 20-120 attendees● Facilitate connection among attendees through discussion, games, and other various onlineengagement platforms● Work with home office staff on various events and workshops●Plan engaging content for professional development ●Lead and empower team of community members ●Build community of teachers in Kansas City area with high level of engagement and attendance

● Conduct informative presentations on company practices and online teaching best practices.● Lead 2-hour virtual sessions on Zoom with interactive Google slides presentations.● Provide immediate, constructive feedback to participants.● Resolve technology-related issues.● Adapt communication to diverse adult audiences.● Consistently receive positive feedback from attendees.

Started my own online/at home clothing boutique from the ground up through research and hard work. Independently chose inventory, pricing, marketing, provided customer service, etcSetup successful booth at trade and craft shows along with a holiday popup shop with our local Main Street Association

Provided group and individual mental health case management services to area youth in the community and school setting.