• Managed and monitored crew operations and schedules to ensure compliance with Transport Canada Civil Aviation Regulations, multiple Collective Agreements and company policies• Accurately recorded and maintained scheduling records for all unionized employees, which were later reported to key stakeholders, including the Ministry of Health of Ontario • Collaborated with other business units to plan and schedule yearly training sessions for pilots and medics, including Continuing Medical Education (CME) and Initial Education (IE), to ensure educational requirements were fulfilled in a timely and efficient manner• Monitored flight and duty time compliance utilizing the AvAIO system, and responded to irregularities• Utilized AvAIO, Workforce Software, Microsoft Excel and other tools to coordinate and optimize the schedules of approximately 500 employees across 5 Collective agreements and 14 locations throughout Ontario.• Managed requirements, provided support and responded to general inquiries and issues regarding travel on an as-needed basis, including time-sensitive requests that required immediate action. Responsibilities included booking hotels, flights, taxi’s and other ground transportation when originally scheduled travel arrangements were interrupted, cancelled or otherwise modified or when a crew dutied-out in a location away from their home base• Created a quick-reference guide for the short-term scheduling desk that included key tasks, guidelines, rules, regulations and internal extensions to aide in day-to-day operations and responsibilities• Other duties as assigned

• Completed end of night closing by ensuring cash was counted accurately, reconciling credit card settlements to register totals and filling out all required paperwork • Strategically diffused customer complaints in a respectable and agreeable manner• Guaranteed orders were filled precisely and on-time, and created a welcome environment for customers• Implemented Covid-19 safety procedures, and informed customers of changes via word of mouth and social channels• Maintained the Company’s Google listing by responding to customer reviews, ensuring that hours of business were adjusted based on holidays and closures, and that all related information was up to date

• Created, reviewed and verified schedules for approximately 3000 employees that adhered to the rules and timelines laid out in multiple collective bargaining agreements, and matched operational necessities, managerial requests, seniority, and overlapping shift requirements for all events that took place at MLSE-owned venues• Maintained various communication channels which included multiple voicemails, email inboxes, and physical drop boxes• Coordinated replacements for absences and processed changes to schedules from operational requests• Communicated schedule changes to operations managers and hourly employees in a professional and diplomatic manner, including live schedules changes via two-way radio and group messages during games and other events• Provided customer service support to client group managers, full-time and hourly-employees regarding collective bargaining agreement inquiries, basic technical support for Workforce Software, and general scheduling, health and safety and payroll inquiries• Performed scheduling-related duties that were integral to the day-to-day operations of Scotiabank Arena, BMO Field, Coca-Cola Coliseum, Ford Performance Centre, BMO Training Ground, OVO Athletic Centre, e11even, RS (Real Sports), Hot Stove Club, ScotiaClub and Platinum Club

•Balanced tills at the end of each shift, ensured any issues were rectified as per company protocoland assisted kiosk lead with end of night deposits and closing• Created a welcome environment for customers and assisted customers with creating custom crestingorders, including filling out all required paperwork• Ensured kiosk and/or store were clean and organized at the beginning and end of each shift, while making surestaff was clear on where all items were being stored• Filled in for kiosk lead when necessary• Helped set up and take down merchandising stands for concerts• Assisted warehouse staff and managers with stock distribution and setting up of stands before gamesand on off-days and stock take back at the end of concerts

• Completed various administrative duties within the Renal Transplant Clinic including filing, faxing, scanning, calling patients to remind them of appointments, adding appointments to patients’ file, and creating pre-transplant packages • Engaged with patients to improve their visit• Updated patient records in the Hospitals Electronic Records System (DCCP)• Participated in, and provided support for, the Renal Transplant Clinic Symposium on June 17, 2016 as well as the department’s Kidney Nursing Initiative on April 13, 2016• Operated as a Research Coordinator in the Department of Ophthalmology• Inputted responses from VFQ-25 & SF-36 surveys into various systems for the departments macular degeneration study• Compiled reports analyzing drop-out rates and other critical information of the above-mentioned study• Shipped and received mail and packages for the Department of Ophthalmology’s Research Division• Provided technical support and other various duties at the 58th Annual Research Day of the Department of Ophthalmology and Vision Sciences and the 35th Clement McCulloch Lecture that were held on May 27th 2016, to a total of 65 presenters (both oral and poster), and over 200 attendees • Other projects as assigned within the Department of Ophthalmology and the Outpatient Renal Transplant Clinic• Key programs that were utilized to complete daily tasks include Microsoft Excel, a DCCP server, Soarain Clinicals, and Microsoft Word