Heather Boley Email & Phone Number

Playa Del Carmen, Quintana Roo, Mexico

-SaaS technical support for email & chat (Intercom) -Creating Dev Tickets -Action-based solutions to common issues -Subscription Upgrades/Downgrades (Stripe) -New Project creation -Financial Audits -Weekly Colleague email feedback -Daily Check-In (Slack) -Refunds and Invoice corrections (Wfirma)

Playa Del Carmen, Quintana Roo, Mexico

-Manage inbox-Train and coach all new staff members on the customer service team-Follow up on metrics and goals (weekly/monthly/quarterly)-Handle all refund requests-Track all quality issue and reported weekly to find solutions-Asana, Hubspot, Gorgias, Google Chat, and Google Drive for work communications/organization -Social Media support - Answering.

Remote

-Answer all emails from attendees, event organizers, recruitment, and forwarding through FreshDesk-Coordinate Event Setup through Eventbrite-Setup site pages through Tilda & Wordpress-Set up scheduling support through Sched-Use Slack to communicate with team-Use Asana tasks/cards to stay organized/follow up on tasks-Assist with any special admin tasks.

Remote

-Answer all emails + chats through HelpScout-Use Shopify for invoicing sales and report analysis-Convert inquiries into sales-Social Media support - Admin & Moderate DMs and comments for Facebook and Instagram-Use Slack to communicate with team-Track order progress, follow up with with vendors, and warehouse-Create weekly reports to maintain quickest ship.

Akumal, Mexico

-The first point of contact for all leads generated from marketing contacts (webpage, landing pages, Facebook, Instagram) by phone, email, or in person.-Organize all contacts and follow up through Active Campaign CRM.-Answer all questions and provide information about the real estate properties we have available.-Relay all current promotions-Answer general.

Mexico

-Assist network of customers with travel requests-Research and reserve hotel bookings, flights, car rentals, transportation & transfers, private personalized tours, and more.-Provide benefits of membership from a contract (VLO)-Renewal campaign calls-Support membership hotels as a liaison between member and hotel.

Cuernavaca, Morelos, Mexico

-Taught English Grammar and International Phonetic Alphabetic Alphabet (IPA).-Organized games and activities.-Led English workshops on a variety of topics: grammar, sounds, listening, reading, writing, speaking, etc.

Surrey, British Columbia, Canada

-Coached daily to ensure the development of strengths and competencies in staff.-Assisted customers with proven service modal to build and maintain report.-Conducted interviews, hired and trained new staff-Set goals and financial objectives each day.-Used reports to analyze trends and deficiencies and areas for improvement in the business.-Scheduling to.

Toronto, Ontario, Canada

-Excellent Customer service and maintaining and building a customer database and loyalty.-Worked with ‘Apollo’ linking into airlines for seat availability and price.-Used a multitude of DOS-like command software as well as web-based software for booking travel products for clients.-Responsible for our own clients, managing, booking travel requests.

Toronto, Ontario, Canada

-Strong leader for my team.-Understand and know the business, operations and sales quotas, as well as enforcing them. -Assisted customers and fulfilled their needs by using the G.U.E.S.T approach.-Processed payroll as well as used the POS system-Created sales quotas to increase bottom-line over last year for all departments.

Abbotsford, British Columbia, Canada

-Opened and closed the store.-Handled all cash register duties.-Helped to assist customers, visual merchandising, sorting stock, and inventory. -Developed sales quotas for the day/week based on last year ́s sales.

Chilliwack, British Columbia, Canada

-Provided a high level of Customer Service.-Maintained a great standard of appearance and work performance. -Kept all stock replenished and orderly.