Heather Brito Email & Phone Number

• Provided ongoing administrative support to senior executives, driving organizational success through the management of daily operations and special projects.• Managed executive calendars, strategically coordinating meetings, appointments, and events.• Composed and proofread memos, letters, reports, and presentations, providing accurate, concise, and error-free communication.• Served as primary point of contact addressing inquiries and resolving concerns.

• Met all patient call guidelines including service levels, handle time and productivity.• Managed a call volume of at least 30 calls per day. • Adhered to all confidentiality requirements at all times.• Effective liaison between patients and internal departments.• Investigated and resolved customer inquiries and complaints in an empathetic manner• Trained staff on operating procedures and company procedures

• Ensured resident's stability, safety, health promotion and maintenance, as well as development of community living skills• Implemented behavioral and psychiatric rehabilitation treatment plans• Assisted in all aspects of home life such as meal planning, budgeting and leisure time• Filled out and maintain client-related paperwork, including federal- and state-mandated forms, client diagnostic records, incident reports and progress notes

• Created new tenant agreements.• Handled incidents that cannot be resolved by agents.• Supervised the daily operations of front office team.• Monitored office usage of supplies/ ordered supplies when needed• Planned, organized, assigned and reviewed work of office staff• Implemented company policies and procedures to be followed by all employees at all times.• Performed administrative duties: scheduled tours, maintained inquiry list, data entry.

• Scheduled and managed appointments for over a dozen providers.• Performed insurance verifications and pre-authorizations.• Answered multi-line telephone.• Registered new patients and updated existing patient demographics.• Coordinated with the office staff for timely turnaround of patients while managing daily intake tracking log.

• Advised patients according to optical insurance and authorized insurances and explained optical coverage to patients.• Provided excellent customer service and sales.• Performed administrative tasks and patient check-in.• Maintained order of patients' charts.

• Assist and mentoring students in picking courses suitable to their interest and needs.• Typed correspondences and entered data/computing.• Maintained scheduled office hours and assisting with daily office operations as determined by supervisor• Performed various clerical functions including filing, scheduling, recordkeeping, and copying documents• Assisted in campus event coordination.

Master Of Arts - Ma, Higher Education/Higher Education Administration

Bachelor'S Degree, Communication Studies/ Psychology, Graduate

Activities and Societies: Volunteer ServicesStudied courses including: Psychology of Adolescents, Theories of Personalities, Social.

Certification/License, Aesthetician/Esthetician And Skin Care Specialist

Facials, waxing, customer service, body treatments, skin consultations, understanding different skin types, disorders.