Heather Brooks Email & Phone Number

Peninsula, Oh, Us

Team Leadership: Manage a team responsible for setting up and integrating new and acquired locations, ensuring operational readiness and regulatory compliance.Project Coordination: Oversee cross-functional teams, managing timelines and logistical requirements to guarantee timely and successful openings.Resource Allocation: Allocate resources, including budget, personnel, and equipment, to ensure efficient and effective setup of new locations.Process Monitoring: Monitor project progress and make necessary adjustments to meet deadlines and objectives.Stakeholder Communication: Maintain regular communication with senior management, providing updates on project challenges and successes.Risk Mitigation: Identified potential risks and implemented mitigation strategies to ensure smooth operations and timely project completion.Stakeholder Engagement: Engaged with key stakeholders, including contractors, vendors, and community leaders, to foster collaboration and support for new center openings.Continuous Improvement: Established a continuous improvement culture by regularly reviewing processes and implementing enhancements to increase efficiency and effectiveness in center setup and integration.

United States

Team Building & Management: Built and managed a team responsible for ordering, delivery coordination, and setup of FF&E (furniture, fixtures, and equipment) for new centers and acquisitions.Department Restructuring: Redesigned the department structure, including role realignment and process changes, enhancing overall efficiency.Process Improvement: Implemented process improvements in ordering, delivery, and setup, creating significant efficiencies.Vendor Management: Developed vendor management strategies that improved service levels, decreased late deliveries, and enhanced product availability.Governance & Cost Savings: Established a governance process for managing and updating FF&E packages for new centers, achieving 15% annual cost savings.Regulatory Compliance: Ensured all new centers met local, state, and federal regulatory requirements, avoiding compliance issues and operational disruptions.Vendor Coordination: Managed relationships with vendors to ensure timely delivery and installation of FF&E (furniture, fixtures, and equipment), enhancing setup efficiency.Performance Metrics: Developed and monitored key performance indicators (KPIs) to track project progress and identify areas for improvement.Training Programs: Designed and implemented training programs for new center staff to ensure readiness and adherence to company standards from day one.

Nationwide

Team Establishment: Spearheaded the creation of the company’s teacher talent acquisition team, supporting the hiring of over 12,000 teachers annually.Remote Team Management: Managed a remote team of twelve managers and recruiters, facilitating strategic business collaborations with hiring managers across forty-one states.Strategic Collaboration: Collaborated with business managers across various departments to shape and drive company-wide talent acquisition strategies.Onboarding Program Development: Created an onboarding program for the newly developed teacher recruiting role.Talent Pipeline Management: Developed tools and processes to track talent pipeline, time to fill, and cost per hire.Staff Engagement: Achieved the highest staff engagement rating for three consecutive years.

Nationwide

Leadership & Support: Provided leadership and support to field partners to enhance staffing capability at the center level.Strategic Collaboration: Worked closely with Region Vice Presidents and HR Business Partners to provide direction, coaching, and training for field leaders, improving their ability to recruit and hire top talent.Recruitment Strategy: Partnered with hiring managers to address short-term staffing shortages and develop long-term recruitment strategies.Team Collaboration: Collaborated with the Talent Advisor team to develop and train tools and resources for company-wide implementation.Position Pioneering: Elevated the teacher recruiting role by introducing regular weekly reporting on staffing metrics, coaching on processes and best hiring practices, and providing strategic direction to field leaders on both short-term and long-term staffing strategies.Training & Coaching: Trained and coached a team of one hundred Center Directors on staffing practices, improving staffing metrics over a 4-month period, resulting in a 63% increase in hires and a 31% decrease in open requisitions.Content Development: Developed original training content to support hiring practices across the company.

Cleveland/Akron, Ohio Area

Leadership & Development: Guided the direction and development of a regional team of Center Directors, providing training and mentorship to exceed financial and operational goals.Performance Evaluation: Conducted performance evaluations and provided direct, actionable feedback to drive continuous improvement in quality of operations and experiences for families and staff.Proactive Strategies: Applied rigorous proactive behaviors and strategies to enhance operational performance.Financial Achievement: Improved Direct Operating Income (DOI) by 6% and Profit Margin for the district by 7%, outperforming industry averages during a challenging economic period.HR Advisory Committee: Nominated to participate in the HR Advisory Committee, providing perspectives on human resources initiatives to influence company-wide policies.Grant Revenue Achievement: Secured $165K in grant revenues at the district level through the state quality rating system.

Cleveland/Akron, Ohio Area

Leadership & Operations: Led teams at 11 locations, overseeing all business and operational aspects.Team Development: Hired, trained, and developed high-performing teams that consistently achieved and exceeded business objectives and targets.Operational Improvement: Enhanced the admissions experience for students through ongoing operational improvements.Revenue Growth: Increased revenues by 8% and profit margin by 18% year over year across 11 locations.Performance Recognition: Recognized four times for outstanding performance in labor margin initiatives.Program Development: Developed a Sylvan corporate onboarding program that was adopted as the company standard.

Bachelor Of Science, Elementary Education

Professional Development, Elementary Education And Teaching