Heather Broughman Email & Phone Number

Brentwood, Tennessee, United States

I am working special projects related to researching and analyzing patient accounts and balances, application of payments and discounts, and investigating payer refunds and overpayments.

Remote (Brentwood, Tn)

Nashville, Tennessee, United States

Pull bank reports and Remits from various portalsIdentify correct payer and post payments, recoupments, and zero payment claims.Reconcile cash posted to bank reports for multiple facilities on a daily and monthly basis.Establish and maintain relationships with payers and third-party companies. Run various reports in the billing system for research purposes.Identify and resolve all variances. Research credit balances to identify and correct posting errors.

Brentwood, Tennessee, United States

While with AAC, I gained approximately four years of experience with Salesforce. During this time I was able to work with our Salesforce administrators to help customize our site to improve work flow and reporting.The needs of the company combined with my specific skill set and strong work ethic, I was afforded the opportunity of learning and taking on various roles during my time at American Addiction Centers. Cash Posting: Reviewed insurance Explanation of Benefits and posted payments to our multiple billing systems. Ensured allowances, adjustments, and write-offs were posted correctly. Researched and prepared documentation to make recommendations for refunds. Reconciled multiple accounts/facilities, researched and corrected variances, and created end of month reports. Researched and reconciled the credit balance report.Refunds Specialist: Established a letter library by collaborating with our legal department to draft numerous letters to dispute refund requests. Researched and reviewed refund requests and unapplied payments. Worked closely with accounts payable to ensure refunds were paid properly and timely. Posted refund checks and corrected posting errors. Reconciled open balances with payment receipts from the finance department. Researched and used laws pertaining to insurance refunds in order to dispute refund requests both verbally and in writing.Negotiation Coordinator: Researched and analyzed payment trends and leveraged that data to capitalize on greater revenue through negotiation processes. I collaborated with both my team and other departments to produce creative solutions to maximize revenue. Helped create and customize reports to monitor productivity and payment trends to be used by our team and the chief financial officer using both Salesforce and Microsoft Excel. Studied and identified negotiation patterns utilized by payers and third party negotiators to maximize profits. Followed up on payments that were late or not received.

Brentwood, Tennessee, United States

Reviewed insurance Explanation of Benefits and posted payments to the billing system. I also was responsible for ensuring allowances, adjustments, and write-offs were posted correctly. Researched and prepared documentation and recommendations for refunds. Ran credit card payments and transferred and posted payments to the billing system. Completed deposit reports

Waynesboro, Virginia, United States

I managed the office for a real estate agent. I coordinated both listings and closings, acting as a liaison between realtors, clients, and vendors, arranging appoints and managing a calendar of events for each client as well as the realtor. Created marketing material for websites, social media, and email. Drafted and created letters, marketing material, contracts and reports. Provided overall administrative support to the real estate agent I was working for at the time. Multi-tasking, troubleshooting, and great attention to detail were crucial to this role.

Christiansburg, Virginia, United States

Managed over 50 appraisers and oversaw vendor relations with over 10 vendors.Coordinated, entered, and followed up on job orders for national and local vendors,and ensured that all deadlines were met without sacrificing quality.Composed and drafted all outgoing correspondence and reports for managers.Performed accounts receivable duties including invoicing, researching discrepanciesand reconciliations.