Heather Bui Email & Phone Number

California, United States

San Diego, California, United States

San Diego, California, United States

- Led a team of 35+ government civilians, contractors, and Navy personnel in delivering critical, platform-specific training that enables prospective Zumwalt-class Sailors to serve onboard the most advanced and innovative stealth warships in the world- Managed a $6M budget to facilitate curriculum development and sustain continuous iteration of 69 interactive multimedia instruction and instructor-led training products based on end-user feedback and unique platform findings to enhance user experience and drive adoption- Assessed simulation-based courses and training labs for accuracy, relevance, and performance metrics prior to purchase from non-government vendors- Increased customer adoption by performing strategic business reviews with internal and external partners (uniformed service members, civilians, contractors) to ensure alignment of learning objectives and outcomes- Advocate for continued funding, progression, and employment of Zumwalt-class ships, personnel, and training programs via in-person meetings, facility tours, teleconferences, and written proposals - Managed daily and long-range administrative coordination of 69 training courses and 7 facilities-related projects- Critical partner for enablement and support events between San Diego-based training team and 95 surface ships in the Pacific Fleet to ensure personnel readiness at varying stages of deployment- Prepared and briefed quarterly and semi-annual training-related risk assessments to senior leadership

San Diego, California

- Led, trained, and coached a team of 5 to develop 52 high-risk transit plans/execute each with zero mishaps- Created and facilitated 300+ hours of classroom, simulator, and field navigation training to increase proficiency and readiness for 40 personnel, leading to the ship’s first-ever navigation certification- Established and directed qualification processes and standards for 15 Officers of the Deck (leaders ofcross-functional teams)

Newport, Ri

- Honor Graduate for Surface Navigator Course, Class 045

Customer Success and Health Team Fellow at Box through the Hiring Our Heroes Corporate Fellowship Program (Cohort 23-1)- Assessed knowledge, enablement, and performance gaps amongst Customer Success Managers and cross-functional organizations to identify opportunities for optimizing customer impact- Designed and built a Customer Success Subject Matter Expert program to address identified pain points and contribute to career growth and technical up-leveling initiatives for Customer Success Managers- Proposed program implementation plan for senior Customer Success leadership

Japan

- Led, trained, and mentored a team of 27 to operate and maintain critical engineering equipment- Achieved four senior-level qualifications that required sound judgment, critical thinking and decision-making, and management of cross-functional teams- Led essential damage control efforts following the ship’s collision in 2017, demonstrating extreme resilience and leadership capability in a high-stress environment

Beijing City, China

- Assisted the Executive Director and multilingual staff with planning, coordination, and execution of WEConnect International – Greater China’s 2013 Marketplace event, designed to economically empower women entrepreneurs by introducing them to multinational companies interested in doing business with them- Drafted a comprehensive report for 200+ participants that simplified valuable information on the status of women’s business enterprises in Greater China- Championed WEConnect International’s mission to empower and connect women’s enterprises with global opportunities by assisting the Greater China team of consultants with daily operations (event planning, facilitating communications with clients, research, administrative duties)

San Diego, Ca

Customer service

Master Of Business Administration - Mba, Marketing

Bachelor’S Degree, English (Honors), With Chinese Minor