Heather Lesko Email & Phone Number

New Jersey, United States

New Business-Identifying customer requests and facilitating those needs to Engineering and Construction Departments. -Identifying services for quick reference review for customer requests and needs. 3Phase/ Single/ OH/ UG/ Cust UG/ Meter Identification. -Following life span of project- from creating accounts, issuing orders- maintains the quality of service from start to completion providing accuracy and efficiency to the operations process.Construction/… Show more New Business-Identifying customer requests and facilitating those needs to Engineering and Construction Departments. -Identifying services for quick reference review for customer requests and needs. 3Phase/ Single/ OH/ UG/ Cust UG/ Meter Identification. -Following life span of project- from creating accounts, issuing orders- maintains the quality of service from start to completion providing accuracy and efficiency to the operations process.Construction/ Operations-Payroll/ Timekeeping reports/ responsibilities-Ensuring review with checks and balances on all timekeeping records-Provides detailed reports analyzing operations work (Damage Claims, CPA, Invoicing, Pole Transfers) Show less

Carneys Point, New Jersey, United States

- Responsible for processing credit requests and assisting customers- Provided efficient and courteous customer relations with both internal and external customers- Enforced company policies and procedures regarding credit processes - Interacted with customers and external vendors on a daily basis- Convayed proper telephone etiquette and empathy with the ability to handle different personalities- Initiated and maintained customer requests and information using, but not… Show more - Responsible for processing credit requests and assisting customers- Provided efficient and courteous customer relations with both internal and external customers- Enforced company policies and procedures regarding credit processes - Interacted with customers and external vendors on a daily basis- Convayed proper telephone etiquette and empathy with the ability to handle different personalities- Initiated and maintained customer requests and information using, but not limited to, CRM&B (CM), ISU, SAP and PaymentUS- Data entry into company computer systems across company departments- Quickly and efficiently resolved customer complaints and issues in real time - Communicated orally and in writing with others, both internally and externally throughout the organization.- Ensured accurate and accountable work (e.g., checking and verifying work).-Always available for rotating shifts, call ins, emergency services, holidays Show less

Egg Harbor Township, New Jersey, United States

- Read all types of electric and gas meters. Replaced seals, reset demands and inputed unusual conditions and other notes into the hand held device- Visually checked all meters for company meter number, meter tampering, hazardous conditions and verified readings when prompted by the hand held device- Reported thefts quickly for real- time action and recovery- Coordinated work across several departments- Strong multi-tasking abilities- Performed administrative related work… Show more - Read all types of electric and gas meters. Replaced seals, reset demands and inputed unusual conditions and other notes into the hand held device- Visually checked all meters for company meter number, meter tampering, hazardous conditions and verified readings when prompted by the hand held device- Reported thefts quickly for real- time action and recovery- Coordinated work across several departments- Strong multi-tasking abilities- Performed administrative related work associated with meter reading- Effectively planned, scheduled, managed and coordinated daily work activities of multiple crews/field organizations- Reported necessary changes in rate classification- Responsible for keeping the routes reading sequence to maintain efficiency- Operated a company vehicle and was responsible for observance of all state driving laws and reported any maintenance required along with keeping the vehicle neat at all times- Responsible for providing support to field crews including but not limited to customer information, service information, prints, backup assistance, etc.- Strong interpersonal skills and ability to work in a team environment- Always available for rotating shifts, call ins, emergency services, holidays Show less

Egg Harbor Township, New Jersey, United States

- Maintained all Spirit security equipment for all Spirit Stores over the phone using remote management software (United States and Canada)- Programmed and activated alarm systems: Activated alarm systems, walk stores through system (expert in alarm troubleshooting)- Updated alarm account information, provided alarm codes for all members of management- Ability to understand company software and computer applications in real time- Ability to work under pressure and to handle high… Show more - Maintained all Spirit security equipment for all Spirit Stores over the phone using remote management software (United States and Canada)- Programmed and activated alarm systems: Activated alarm systems, walk stores through system (expert in alarm troubleshooting)- Updated alarm account information, provided alarm codes for all members of management- Ability to understand company software and computer applications in real time- Ability to work under pressure and to handle high volumes of work accurately (uniform service) across time zones and countries (United States and Canada)- Researched and interpreted customer information, work requests and/or applications. - Created in- depth alarm system accounts via web portal (performing data entry into a computer)- Troubleshoot alarm systems, troubleshoot safes in real time- Bypassed and replaced motion detectors with panel cellular connectivity - Ability to relay information across shifts to team members for maximum productivity- Responded to inquiries from internal and external customers including the Store Call Center, other Company departments, as well as municipal, state, and emergency service agencies- Repaired and restored security equipment hardware systems when damaged- Maintained locksmith re-keys for Spirit stores (Lease required, management changes) - Provided temporary locksets for interchangeable core cylinder locks- Always available for rotating shifts, call ins, emergency services, holidays Show less

Stone Harbor, New Jersey, United States

- Answered customer calls promptly and knowledgeably, ensuring complete and accurate information- Provided increase in sales (5%) of room occupancy every week through means of room upgrades, changeovers, and extended stays - Promptly scheduled and coordinated guest reservations via phone, email, and in-person- Efficiently dispatched work crews for internal and external customers via radio, phone calls, e-mail, service tickets, and in-person requests (Communicated effectively both… Show more - Answered customer calls promptly and knowledgeably, ensuring complete and accurate information- Provided increase in sales (5%) of room occupancy every week through means of room upgrades, changeovers, and extended stays - Promptly scheduled and coordinated guest reservations via phone, email, and in-person- Efficiently dispatched work crews for internal and external customers via radio, phone calls, e-mail, service tickets, and in-person requests (Communicated effectively both orally and in writing)- Provided efficient and courteous customer relations with both internal and external customers- Accurately input guest data into guest record system at arrival; conducts guest billing reconciliation at departure in real time- Provided excellent customer service to assist on-site guests with questions, concerns, and billing issues- Received, analyzed, and prioritized incoming work, including emergency and prioritizing work, and promptly assigning and dispatching to the appropriate field resources to fulfill customer commitments during complete stay - Performed mathematical calculations (for example, addition, subtraction, multiplication, division, percentages, averages)- Accurately maintained and settled daily cash drawer for multiple on-site properties- Coordinated on-site guest experiences and hotel-sponsored excursions, and promoted local entertainment and activities- Assisted in new employee training programs- Resolving customer complaints and issues in real time- Always available for rotating shifts, call ins, emergency services, holidays Show less

New Jersey

- Independently managed daily operations and customer experience with friendly, knowledgeable staff- Customer Service Excellence- Researched customer stock requests and provides data for best merchandising options- Supervised and trained up employees during peak season- Accurately maintained and settled daily sales transactions, including credit card, check, and cash- Utilized product knowledge to increase daily sales goals while retaining existing customers- Created and… Show more - Independently managed daily operations and customer experience with friendly, knowledgeable staff- Customer Service Excellence- Researched customer stock requests and provides data for best merchandising options- Supervised and trained up employees during peak season- Accurately maintained and settled daily sales transactions, including credit card, check, and cash- Utilized product knowledge to increase daily sales goals while retaining existing customers- Created and maintained company business card design Show less

New Jersey, United States

- Rapidly and accurately provided inventory counts for store-wide merchandise- Designed and maintained visual aesthetics of store displays while adhering to corporate planograms within deadline- Organized employee stock room to uniform corporate standards- Efficiently managed time within an independent work environment- Communicated independent progress with team lead for overall adherence to corporate policy- Designed and executed new employee training program- Utilized… Show more - Rapidly and accurately provided inventory counts for store-wide merchandise- Designed and maintained visual aesthetics of store displays while adhering to corporate planograms within deadline- Organized employee stock room to uniform corporate standards- Efficiently managed time within an independent work environment- Communicated independent progress with team lead for overall adherence to corporate policy- Designed and executed new employee training program- Utilized knowledge of inventory to assist with customer projects- Provided excellent customer service to both internal and external customers- Maintained standard of excellence throughout rotating shift schedule- Work independently using sound judgment and logic- Always available for rotating shifts, call ins, emergency services, holidays Show less

Atlantic City, Nj

- Produced high-quality designs that met both internal creative standards and customer-specific goals within deadline- Followed unique brand standards for multiple clients- Assisted with billing invoice creation for customer design folios- Assisted with press releases for client events and contributions- Assisted with client photo shoot programs- Cross Platform Capabilities – Microsoft and Macintosh Operating Systems- Internet browsers - Internet Explorer / Google Chrome… Show more - Produced high-quality designs that met both internal creative standards and customer-specific goals within deadline- Followed unique brand standards for multiple clients- Assisted with billing invoice creation for customer design folios- Assisted with press releases for client events and contributions- Assisted with client photo shoot programs- Cross Platform Capabilities – Microsoft and Macintosh Operating Systems- Internet browsers - Internet Explorer / Google Chrome / Mozilla Firefox- Microsoft Office Suite- Word/ Excel/ PowerPoint/Outlook/ Publisher- Adobe Creative Suite- Photoshop/ Illustrator/InDesign/Acrobat/ Flash Premiere- Ability to understand company software and computer applications- Always available for rotating shifts, call ins, emergency services, holidays Show less

Greater Philadelphia Area

- Assisted in the design/layout of print collateral- Prepared files for press- Maintained The Philadelphia Orchestra brand look and feel- Incorporated team changes in a timely manner- Provided administrative support to the Marketing department as needed

New Jersey

- Registered attendees for convention-style business seminars- Provided operational support to lead seminar speaker- Processed workbook sales transactions and shipments- Re-Designed Company Identity- Logo | Business Cards | Letterheads/ Envelopes | Workbooks | Folders